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IP6000 - Toshiba CIX No Audio

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Occasional Visitor

IP6000 - Toshiba CIX No Audio

I setup an IP6000 to connect to a Toshiba CIX Phone System. I setup in my own office and tested to client's headoffice and all tested fine. Once I shipped to Client's remote location calls would connect but there was no audio(both ways). Reset unit, changed audio codec, no change. The Client has a Actiontech Router, I am trying to help their IT dept troubleshoot this issue. Is there any port that should be forwarded to the IP6000?

 

Thanks for your input!

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Polycom Employee & Community Manager

Re: IP6000 - Toshiba CIX No Audio

Hello Garbear,

welcome to the Polycom Community.

The community's VoIP => FAQ <= now contains this post here:

 

Jan 21, 2014 Question: [FAQ] What Ports / Protocols are being used / need to be open in a Firewall?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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