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IP6000 Upgrade

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Occasional Visitor

IP6000 Upgrade

I have several IP6000s, that I simply want to update to latest firmware/software to use in a 3CX system (Win7).

Can some kind soul, outline the steps (checklist) that I need to take to do this simple task ?

Maybe I am dense, but I am confused on the procedure.

Do I need to go through multiple iterations of upgrading? - What tool do I need to use to apply it ?

I have spent two hours roaming this site and have found lots of info, but I need some clarity and direction.

I have gotten into the web portal on the phone and all, but do not see any way to apply an upgrade. TFTP ?

I assume that I will be using UCS 4.03f as that appears to be the latest for the IP6000.

TIA for taking the time to reply  (assuming that you do!)

 

From one of the sets:

SN & MAC 000412xxxxxx
Bootblock 2.8.0_15600-001-0016
BootROM 4.1.1.0232
SIP 3.0.2.0917
p/n 3150-11530-302   file sip.ld
POLYDSP PNX1500 MEM1 FS2
ver 2.0.0.0408
P/N: 3150-11580-200
BootServer: (null)
BootServer Type: FTP
Config: Phone1.cfg, sip.cfg

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: IP6000 Upgrade

Hello 10Gauge,

welcome to the Polycom Community.

 

You should usually enquire with 3CX as your SIP Platform on how to provision our phones from their solution.

If you need to do this manually then communitys VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

Above clearly outlines how to do this in a few short paragraphs:

 

If a Polycom Phone is used in a non supported Environment the End Customer is responsible to setting up a local Provisioning Server.

 

The Server (FTP is preferred) needs to be setup to provision the desired SIP / UC Software Revision.

 

Usually this is archived via downloading a compatible SIP / UC Software Revision from => here <=

 

As an example download software version UCS 4.0.3 Rev F and unzip the content of the download into a directory. You will then have to point the relevant Server (HTTP(s), FTP(s) or TFTP) to the directory where the Software has been unzipped.

 

Note: More detail on using the Freeware FTP Server Filezilla can be found in this guide => here <= !!!

 

To manually point the Phone to a Provisioning Server please do the following Steps:

 

Reboot the Phone (unplug Ethernet cable and plug back in)

 

  • · Press Setup or Cancel and then Setup when the countdown is being displayed
  • · Password 456
  • · Scroll down to DHCP menu and press select/enter
  • · Change the Boot Server to static via the Edit Button
  • · Press Back
  • · Scroll down to Server Menu and press select/enter and change to the following values

 

Server Type: FTP(s), TFTP or HTTP(S)

Server Address: IP Address or Hostname of your Server

Server User: Username of your server (if needed)

Server Password: Password of your server (if needed)

 

Exit and Save and let the Phone re-boot.

 

If further support is required please follow this up either with 3CX, your Polycom reseller or check my signature for more details.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Contributor

Re: IP6000 Upgrade

Hi Steffen,

 

we are using astrick box (SIP server) and i woulf like to configure the IP6000 in SIP platfrom.i have tried above solution still the polycom phone is not registerd with SIP server any solutions?

 

Do i need to configure anything in our sip server?

 

 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: IP6000 Upgrade

Hello Anish Bosco,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Contributor

Re: IP6000 Upgrade

Thank you steffen.its very helpful information:)

Message 5 of 5