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IP6000 Won't load application

Visitor

IP6000 Won't load application

I'm having trouble with an IP6000.  I'm using bootrom 4.3.0 and UC split 3.3.2.  I also tried 3.3.1F and got same results.

 

When I plugged in the phone it downloaded the new bootrom and rebooted fine.  Then downloaded the new application.  However, after downloading, the phone says "Application not present" and continuously reboots.

 

I have 3111-15600-001.sip.ld on the TFTP server and as far as I can tell the phone can download the file.  The bootrom is sitting right next to it and it gets that fine.

 

In the log file below you can see that it says it can't get the application name.  I'm stumped.  The error message seems pretty clear, but I guess I don't know how to tell it the application name.  I expected it to downlaod the <model-number>-sip.ld

 

My configuration file is as follows:

<?xml version="1.0" standalone="yes"?><APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="0004f2ec3cafreg.cfg, server.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="/polycom/logs/" OVERRIDES_DIRECTORY="/polycom/overrides/" CONTACTS_DIRECTORY="/polycom/contacts/"/>

 

The phone's log file is:

000106.011|app1 |6|00|Uploading boot log, time is Mon Jan  1 00:01:04 2007

000112.465|copy |3|00|'tftp://10.0.0.11/0004f2ec3caf-boot.log' to '10.0.0.1'

000112.490|copy |3|00|Upload of '0004f2ec3caf-boot.log' succeeded on attempt 1 (addr 1 of 1)

000117.491|app1 |3|00|Event: Multiple Key Combo 1

000117.491|app1 |6|00|Manual Reboot

000120.795|wdog |*|00|Watchdog Expired: tApp

000002.470|so   |*|00|---------- Initial log entry ----------

000002.470|so   |*|00|+++ Note that bootrom log times are in GMT +++

000002.470|cfg  |*|00|Initial log entry. Current logging level 3

000002.470|copy |*|00|Initial log entry. Current logging level 3

000002.470|utilm|*|00|Initial log entry. Current logging level 4

000002.470|hw   |*|00|Initial log entry. Current logging level 4

000002.470|ethf |*|00|Initial log entry. Current logging level 4

000002.470|dns  |*|00|Initial log entry. Current logging level 3

000002.470|curl |*|00|Initial log entry. Current logging level 3

000002.742|ethf |4|00|utilEthFilterInit: VLAN Filter disabled, Storm Filter enabled

 

000002.794|wdog |*|00|Initial log entry. Current logging level 4

000002.794|lldp |*|00|Initial log entry. Current logging level 3

000002.794|lldp |3|00|LLDP is DISABLED.

000002.794|cdp  |*|00|Initial log entry. Current logging level 3

000002.794|cdp  |3|00|CDP is DISABLED.

000002.794|key  |*|00|Initial log entry. Current logging level 4

000002.797|so   |3|00|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=M

000002.797|so   |3|00|Platform: Board=3111-15600-001 B

000002.797|so   |3|00|Platform: MAC=0004f2ec3caf, IP=Resolving, Subnet Mask=Resolving

000002.799|so   |3|00|Platform: BootBlock=2.8.0_15600-001.0016 11-Mar-08 15:29

000002.799|so   |3|00|Platform: BootL0=Standalone.0008 26-Feb-08 14:11:56

000002.799|so   |3|00|Application, main: Label=BOOT, Version=Muscovite 4.3.0.0246 04-Jun-10 17:10

000002.799|so   |3|00|Application, main: P/N=3150-11069-430

000002.799|app1 |*|00|Initial log entry. Current logging level 3

000002.800|cfg  |*|00|Initial log entry. Current logging level 2

000003.767|so   |3|00|Link status is Net up Speed 10 half Duplex.

000011.849|lldp |3|00|LLDP did not receive a response from a switch. Disabling LLDP.

000017.688|cdp  |3|00|CDP did not receive a response from a switch. Disabling CDP.

000020.221|dns  |*|00|DNS resolver servers are '10.0.0.10' '68.12.16.30'

000020.221|dns  |*|00|DNS resolver search domain is 'Century'

000020.221|app1 |4|00|Could not load time from  (0.0.0.0).

000020.221|app1 |3|00|DHCP returned result 0x387 from server 10.0.0.10.

000020.221|app1 |3|00|   Phone IP address is 10.0.0.70.

000020.221|app1 |3|00|   Subnet mask is 255.255.255.0.

000020.221|app1 |3|00|   Gateway address is 10.0.0.254.

000020.221|app1 |3|00|   DNS server is 10.0.0.10.

000020.221|app1 |3|00|   DNS alternate server is 68.12.16.30.

000020.221|app1 |3|00|   DNS domain is Century.

000020.815|cfg  |*|00|Prov|Starting to update 3111-15600-001.bootrom.ld

000020.818|copy |3|00|'tftp://10.0.0.11/3111-15600-001.bootrom.ld' from '10.0.0.11'

000020.826|cfg  |3|00|Image 3111-15600-001.bootrom.ld has not changed

000020.832|copy |3|00|buffered_write: transfer Terminated on entry. Return 0

000020.832|copy |3|00|Download of '3111-15600-001.bootrom.ld' succeeded on attempt 1 (addr 1 of 1)

000041.357|copy |3|00|'tftp://10.0.0.11/0004f2ec3caf.cfg' from '10.0.0.11'

000103.079|copy |3|00|Download of '0004f2ec3caf.cfg' succeeded on attempt 1 (addr 1 of 1)

000105.313|cfg  |5|00|Prov|Could not get application name

000106.009|cfg  |4|00|Prov|Provisioning failed

000106.011|app1 |6|00|Error application is not present.

 

Anyone have any ideas?

Message 1 of 10
9 REPLIES 9
Polycom Employee & Community Manager

Re: IP6000 Won't load application

Hello yzpilot,

 

welcome to the Polycom Community.

 

I usually would recommend to work this issue via your Polycom Reseller and/or Polycom Support directly.

 

The BootROM for the SSIP6000 and SSIP7000 shows this behavior in the 4.3.0 Version only when using TFTP Provisioning.

 

Please either change the provisioning method to FTP or HTTP or downgrade the SSIP6000 to BootROM 4.2.3.

 

A fix will be implemented in the upcoming BootROM 4.3.1

 

Best regards

 

Steffen Baier

 

Polycom Global Services 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 10
Visitor

Re: IP6000 Won't load application

That was it.  I downgraded the bootrom and it came right up.

 

Thanks for your help.

Message 3 of 10
Polycom Employee & Community Manager

Re: IP6000 Won't load application

Hello yzpilot,

 

please mark this post as a Solution if it fixed your issue.

 

Best regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 10
GC
Occasional Contributor

Re: IP6000 Won't load application

I encountered the same error message with SPIP321 with bootrom 4.3.0.  The phone could load bootrom 4.3.0 from tftp server but complained the application 3.3.2 not present.  Should I do the same to downgrade bootrom version?

Message 5 of 10
Polycom Employee & Community Manager

Re: IP6000 Won't load application

Hello GC,

 

welcome to the Polycom Community.

 

Using TFTP to our Knowledge on a SSIP6000 or SSIP 7000 with the BootROM 4.3.0 will show this behavior. Downgrade to BootROM 4.2.3 and await the release of the BootROM 4.3.1.

 

I am not aware of this on a SPIP3xx so please work with your Polycom Reseller and/or Polycom Support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 10
Polycom Employee & Community Manager

Re: IP6000 Won't load application

Hello yzpilot,

 

I just wanted to make you aware that the BootROM 4.3.1 has been released => here <=.

 

The Release notes can be found => here <=.

 

This should address the issue you were experiencing.

 

Best regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 10
Occasional Advisor

Re: IP6000 Won't load application

While I was in the process of switching from a linksys router to netgear hub the phone later could not find 0004F2A5078B.cfg.

I have made this switch before and not encountered this error suddenly it seems the main cfg is missing or not readable.

The phone says updating initial configuration then says could not download 0004F2A5078B.cfg then application not present.

And continues reboot cycle. I'm in the process of redounding the latest firmware .tgz via my freepbx console. I have backed up the phone but don't know how to use the file and not sure this will repair the bootrom or boot block if that's the case or  problem there.

Maybe I have this all wrong thinking 0004F2A5078B.cfg is part of boot rom. I later updated the boot block, states :try 1-2 and 3 bad retrying etc.. Failed to flash all times

What should I do hear

Message 8 of 10
Polycom Employee & Community Manager

Re: IP6000 Won't load application

Hello Jeff,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

 

A End User would usually never have to touch the BootBlock.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 10
Occasional Advisor

Re: IP6000 Won't load application

Thank you, looks like it was option # 3 in regards to error loading 00xxxxxxxxxx.cfg.

 

It must have been related to my recent change in ip address. Fortunately the phone loaded the application hours later.

 

I had an idea that was the case but was currently having some trouble with Re: Polycom web interface password issue

explained in the last post of the page here.

 

I went about 4-6 weeks with out having any log-in trouble but seems to have resurfaced

 

I found that if i force a new ip address for the phone via the router it usually will take care of the problem.

 

However i would like to find a more appropriate fix for this as my options are limited with linksys router--having to change the starting point of the DHCP server thus resulting in new server address leading to compilcations of loading 00xxxxxxxxxx.cfg.(from the bad address)

Message 10 of 10