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IP6000 call not completing

Occasional Visitor

IP6000 call not completing

Setting up a Soundstation IP 6000 with a Toshiba CIX200 switch.  I have the phone fully registering with the switch.  However when I call outbound from the station to another extension, the phone rings at that extension, and then pickup on that extension the call is not answered. The station continues to hear ringing.  Inbound calls to the station there is no ringing.

It seems a signaling issue is pretty obvious.  I've poured over the settings on both the station and on the switch, but don't see what is wrong/missing.  A little help?  :-)

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Polycom Employee & Community Manager

Re: IP6000 call not completing

Hello S&V,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


In addition you may want to look at this:


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


And a simple FAQ for the minimum Settings to register to nearly any switch:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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