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IP6000 registration error on IPBX WILDIX

Smongeot
Occasional Visitor

IP6000 registration error on IPBX WILDIX

Hello, I am a new user of the forum, I have a problem registering an IP6000 in version 4.0.8 on a ipbx WILDIX of which I join the log below.

the address of the IP6000 is 10.135.0.9 and the IPBX Wildix is 10.135.0.1

This is a manual configuration without self-provisioning server

 

thank you in advance for your help

 

1221204048|cfg |5|03|RT|Changing DNS server or domain requires reboot.
1221204048|app1 |6|03|Manual Restart
1221204048|copy |4|03|Configuration of URL failed
1221204048|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
1221204048|cfg |*|03|Edit|Save attempted after shutdown
1221204048|so |*|03|SoNcasC::procMsg: Client service shutdown complete
1221204048|wdog |*|03|Watchdog Expired: tSup
000005.711|log |*|03|---------- Initial log entry ----------
000005.711|so |*|03|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=W Region=
000005.711|so |*|03|Platform: Interface eth0 MAC=0004f207061a
000005.713|so |*|03|Platform: BootBlock=3.0.4.0001 (15600-001) 11-Jul-12 08:53
000005.713|so |*|03|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000005.713|so |*|03|Platform: Updater=5.0.5.2324 09-Dec-13 15:31
000005.713|so |*|03|Application, main: Label=SIP, Version=Mink 4.0.8.1972 19-Apr-16 20:50
000005.713|so |*|03|Application, main: P/N=3150-11530-408
000005.713|rdisk|*|03|RAM disk created, size: 8,388,608 bytes
000005.713|ocsp |*|03|O.C.S.P. Enabled = 0
000005.714|tls |*|03|Initial log entry. Current logging level 4
000005.732|pmt |*|03|Initial log entry. Current logging level 4
000005.732|wdog |*|03|Initial log entry. Current logging level 4
000005.732|ethf |*|03|Initial log entry. Current logging level 4
000005.733|hw |*|03|Initial log entry. Current logging level 4
000005.733|ares |*|03|Initial log entry. Current logging level 4
000005.733|dns |*|03|Initial log entry. Current logging level 4
000005.733|cfg |*|03|Initial log entry. Current logging level 4
000005.733|dot1x|*|03|Initial log entry. Current logging level 4
000005.735|cfg |*|03|RT|Network eth0 link went up
000005.735|cfg |*|03|RT|Primary IP changed to 10.135.0.9 subnet mask 255.255.255.0
000005.735|cfg |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000005.735|cfg |*|03|RT| GMT offset is 3600 seconds.
000005.735|dns |*|03|DNS resolver servers are '10.135.0.1' '8.8.8.8'
000005.735|dns |*|03|DNS resolver search domain is 'local'
000005.841|lic |*|03|Initial log entry. Current logging level 4
000005.841|lic |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000006.359|curl |*|03|Initial log entry. Current logging level 4
000006.359|utilm|*|03|Initial log entry. Current logging level 4
000006.359|copy |*|03|Initial log entry. Current logging level 4
000006.359|rtos |*|03|Initial log entry. Current logging level 4
000006.359|sec |*|03|Initial log entry. Current logging level 4
000006.360|so |*|03|Configuration files: 000000000000_profile.cfg
000006.360|so |*|03|Configuration file "000000000000_profile.cfg" SHA1 digest: A618F0C579EC37196B4EDE0155871F1C49296DBC
000006.363|log |*|03|Log render level set to 1
000006.603|srtp |*|03|Initial log entry. Current logging level 4
000006.603|res |*|03|Initial log entry. Current logging level 4
000006.604|httpa|*|03|Initial log entry. Current logging level 4
000006.604|lldp |*|03|Initial log entry. Current logging level 4
000006.604|cdp |*|03|Initial log entry. Current logging level 4
000006.620|ssps |*|03|Initial log entry. Current logging level 4
000006.620|so |*|03|soCodecConfig: Explicitly Adding codecG722 for PTT
000006.707|so |*|03|System Info Reports:
000006.707|so |*|03| CPU is pnx1500/TM3260, rev 1 running at 300MHz with memory at 199MHz.
000006.707|so |*|03| CAS latency (dram): 0x133; CAS latency (proc): 0x6; refresh rate: 0x616
000006.707|so |*|03| Board is identified as PLCM PNX1500 Mirage (ID 0x1005fb2c):
000006.707|so |*|03| DRAM_LO: 0x40000000. DRAM_HI: 0x44000000. C_LIMIT: 0x43ff0000.
000006.707|so |*|03| APERT1_LO: 0x1c000000. APERT1_HI: 0x20000000.
000006.707|so |*|03| PCSW: 0x20000e02
000006.707|so |*|03| Application built in ASSERT mode.
000006.707|so |*|03| NOR flash detected is 14
000006.707|key |*|03|Initial log entry. Current logging level 4
000006.709|httpd|*|03|Initial log entry. Current logging level 4
000006.709|poll |*|03|Initial log entry. Current logging level 4
000006.709|push |*|03|Initial log entry. Current logging level 4
000006.709|poll |*|03|Initial log entry. Current logging level 4
000006.709|poll |*|03|Initial log entry. Current logging level 4
000006.709|poll |*|03|Initial log entry. Current logging level 4
000006.709|poll |*|03|Initial log entry. Current logging level 4
000006.709|poll |*|03|Initial log entry. Current logging level 4
000006.710|ht |*|03|Initial log entry. Current logging level 4
000006.710|dbuf |*|03|Initial log entry. Current logging level 4
000006.712|pps |*|03|Initial log entry. Current logging level 4
000006.712|sip |*|03|Initial log entry. Current logging level 4
000006.712|ptt |*|03|Initial log entry. Current logging level 4
000006.732|ssps |*|03|Application, comp. 1: Label=PolyDSP PNX1500 Mem1 FS2, Version=6.2.0.0118 23-Jan-13 16:01
000006.732|ssps |*|03|Application, comp. 1: P/N=3150-11580-620.
000006.802|so |5|03|soCoreAudio compiledOffsetsApply error: unrecognized verAudio 11 for headset
000006.912|so |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000006.919|sshc |*|03|Initial log entry. Current logging level 4
000006.920|cmp |*|03|Initial log entry. Current logging level 4
000006.920|wmgr |*|03|Initial log entry. Current logging level 4
000006.921|so |*|03|Network initialized. Starting network tasks.
000006.921|log |*|03|Install file upload callback for 'so'
000006.923|slog |*|03|Initial log entry. Current logging level 3
000006.932|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=23, req=24, extra=-1, extraRep=-2, resType=3, desc=3147.
000006.952|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=26, req=27, extra=-1, extraRep=-2, resType=3, desc=3148.
1221184330|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=32, req=33, extra=-1, extraRep=-2, resType=3, desc=3147.
1221184330|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=35, req=36, extra=-1, extraRep=-2, resType=3, desc=3148.
1221184330|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=39, req=40, extra=-1, extraRep=-2, resType=3, desc=3147.
1221204106|app1 |*|03|Initial log entry. Current logging level 4
1221204106|app1 |4|03|StatusBar is disabled
1221204106|app1 |4|03|mb.main.home parameter is empty
1221204106|mb |*|03|Initial log entry. Current logging level 4
1221204106|ldap |*|03|Initial log entry. Current logging level 4
1221204106|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
1221204106|copy |4|03|Configuration of URL failed
1221204106|res |4|03|[ResFinderC]: Download - Failed to download file SoundPointIPLocalization/French_France/SoundPointIP-dictionary.xml, errno 0x2.
1221204106|efk |*|03|Initial log entry. Current logging level 4
1221204106|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
1221204106|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1221204106|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
1221204106|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 7.972 sec.
1221204106|app1 |*|03|Ctx [0] Registered [false]
1221204106|app1 |5|03|Corporate directory instance does not exists.
1221204106|copy |4|03|Configuration of URL failed
1221204106|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1221204106|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
1221204106|copy |4|03|Configuration of URL failed
1221204106|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1221204106|cfg |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
1221204106|sip |4|03|Registration failed User: 10.135.0.1, Error Code:403 Forbidden
1221204107|copy |4|03|ConfigRedun: problem with hostname strlen 0
1221204107|cfg |*|03|Prov|Starting to update 3111-15600-001.updater.ld
1221204107|copy |4|03|ConfigRedun: problem with hostname strlen 0
1221204107|cfg |*|03|Prov|Starting to update updater.ld
1221204107|copy |4|03|Configuration of URL failed
1221204107|copy |4|03|Configuration of URL failed
1221204107|cfg |4|03|Prov|Download of master configuration file failed
1221204107|cfg |4|03|Prov|Trying to boot from existing configuration
1221204107|cfg |4|03|Prov|Not setting device parameters since configuration was not updated.
1221204107|cfg |*|03|Prov|Finished updating configuration
1221204107|copy |4|03|Configuration of URL failed
1221204107|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
1221204107|copy |4|03|Configuration of URL failed
1221204107|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8

 

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP6000 registration error on IPBX WILDIX

Hello Smongeot,

welcome to the Polycom Community.

 

You are running an unsupported software and should be on UC Software 4.0.11 and BootROM aka update 5.0.11


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2