Hello all. We just switched providers and we need to upgrade all of our phones from 3.3.1 to 4.x.x. Our IP6000 screen is backlit, but the text does not display. This makes it impossible for me to manually enter an address to begin the firmware update. The web interface doesn't have the ability to enter this address anywhere (as far as I can tell). On 4.0+ it does and is not a problem. Is there another way to change the server address to pull the firmware upgrade? Thank you!
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
The above explains how to use DHCP Options to provide the server address.
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