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IP6000 takes forever to boot (always reloads bootloader and sip.ld)

SOLVED
Occasional Visitor

IP6000 takes forever to boot (always reloads bootloader and sip.ld)

I have 3 IP6000 SIP Conferencers that have been in place for about a year.  Everything works fine (all my config files seem to be good) but when we go to move a phone between rooms it takes over an hour for the phone to reboot.  I started watching the TFTP server and noticed that the phones always re-download the bootloader and the sip.ld file, as well as the config files.  It was my understanding that the phones would check the file version and if it wasn't different it would use what is stored on the phone.  It seems as though the phones aren't saving the software.  Am I doing something wrong in my config files?  What am I missing here?  I have read Polycom's support doc regarding boot times and I don't see where I differ from what they suggest.  Any help is thoroughly appreciated.

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

Hello toddjustice,

welcome to the Polycom Community.

It is always a good practice to mention the currently used software. As you have not done so I would suggest to upgrade the SSIP6000 to the currently latest UCS 4.0.4.

 

This is all described in the FAQ and please ensure you are reading the relevant guides as you no longer require a sip.cfg/phone1.cfg.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Occasional Visitor

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

Yes, in trying to resolve the issue yesterday I downloaded the latest bootloader and firmware (4.0.4).  The phones are still taking well over an hour to reboot.

Message 3 of 9
Polycom Employee & Community Manager

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

Hello toddjustice,

 

Have you tested using an FTP server as a test instead?

 

The unit should not take this long and I am flashing various software versions or rebooting with different configurations on a daily basis and have not encountered this.

 

In order to troubleshoot this within the community you can either post some logs or wireshark traces so other community members can have a look at this or work with your Polycom reseller and / or Polycom support to raise a ticket with us.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Highlighted
Occasional Visitor

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

RESOLVED!!!

 

Found that someone had loaded the sip "combined" file instead of the "split" file for all our SIP Conferencers.  Using the combined file, it downloads the entire 200MB file each time it boots, where as using the split file, it only downloades the one it needs (about 9MB).  Boot times are less than 1 minute, even with a TFTP server.

Message 5 of 9
DC1
Occasional Visitor

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

Hello,

I have the same problem ... 3 new IP 6000 and 1 IP 7000 ... the Welcome! Processing screen comes up and shows the IP address assigned via DHCP and the Rev 3.3.3.0069. ... it takes about 1 hour or more, than it works ...

 

I configures the phones via webbrowser and basically entered the IP of the phone system and the phone number of the Polycomm.

 

I thought the web interfdace will save the config to the IP 6000 itself?

 

Where would I put the sip.cfg file so that the ip 6000 downloads the file from the server?

(I nevver told the Polycomm to look for a file outside the phone?)

 

Thanks for help

cf 

 

(PS: Is there a quick manual available ... 600 and more pages is ridiculous)

 

 

Identification Display Name 195 Address Authentication User ID Authentication Password Label 195 Type PrivateShared Third Party Name Number Of Line Keys Calls Per Line Server 1 Address 255.255.0.0 IP Adress Port Transport UDPonlyTCPpreferredDNSnaptrTCPonlyTLS Expires Register Retry Timeout Retry Maximum Count Line Seize Timeout Server 2 Address Port Transport UDPonlyTCPpreferredDNSnaptrTCPonlyTLS Expires Register Retry Timeout Retry Maximum Count Line Seize Timeout Call Diversion Disabled On Shared YesNo Diversion Contact On Specific Caller EnabledDisabled Forward All EnabledDisabled On Busy EnabledDisabled Busy Contact On No Answer EnabledDisabled No Answer Timeout No Answer Contact On Do-Not-Disturb EnabledDisabled Do-Not-Disturb Contact Message Center Subscriber Callback Mode RegistrationContactDisabled Callback Contact

Message 6 of 9
Polycom Employee & Community Manager

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

Hello DC,

welcome to the Polycom Community.

 

This sounds quite unusual but as you can see by the lack of replies or logs of the original posters not something we had a chance to look at yet.

 

I can only suggest to bring the phones to a later Software Version.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 9
Occasional Visitor

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

Can't seem to find a definitive approach to fixing this issue. My customer's IP6000 has worked fine for two years and all of a sudden cannot find configuration. 

 

Can anyone offer some actual steps to fix issue. Unable to get to GUI, able to ping address of IP6000 after statically assigned.

 

Been guesswork, put in TFTP Server address, it managed to grab new BootRom code I downloaded but stuck there.

Latest message is cannot download 405378xxx.cfg with current configuration.

 

Unfortunately, the above posts are not detailed enough as the OPTIONs are not available to me.

Do I need to go with a FTP Server instead ? 

 

Any help would be appreciated.

Thanks

 

Message 8 of 9
Polycom Employee & Community Manager

Re: IP6000 takes forever to boot (always reloads bootloader and sip.ld)

Hello donnyleisure,

welcome to the Polycom Community.

The best approach is to factory reset the unit and then upgrade the software to the currently latest UC Software 4.0.9

 

This is described in detail in the FAQ's mentioned above.

 

Once it has been upgraded simply provide the SIP credentials as described here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 9