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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-02-2015 11:16 AM

HP Recommended

Hi everyone,

 

I just installed a IP650 phone for a user, and the daylight savings is turned on, and can't be turned off.  When I go to the web interface for the phone and uncheck daylight savings and hit the submit button at the botton of the page, the phone never restarts with the new config.  The web interface says configuration updated applying changes.  The phone is never updated though.  This is the only phone on our system that has this issue. 

3 REPLIES 3

‎06-02-2015 11:41 AM

HP Recommended

Hello jcj82,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

You also mention other phones. Are these Polycom phones?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-02-2015 12:06 PM

HP Recommended

Bootrom version of this phone is 4.3.1.0440

 

We only use Polycom phones in our enviroment.  We have one other IP650 deployed.

Was this reply helpful? Yes No

‎06-03-2015 12:24 AM

HP Recommended

Hello jcj82,

and what is the Software Version ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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