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We have IP650s and IP331s all setup for group paging. It works fine, but the receive volume is not persisting. You can set the incoming page volume to max, but after a couple of minutes it reverts to a little over half volume. Is there a way to set the default paging volume in the xml file? Or some fix for it not persisting?

 

 

IP650

UC Version:  4.0.9

 

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Experienced this same issue last year after upgrading our phones. After opening a service request I got this response and this has worked quite well for us. Hope this helps!

 

This is what I ended up adding to our config file...

<ptt ptt.volume="0"/>

 

 

"VOIP-=SP Since upgrading from 4.0.4.5703 to 4.0.7.2514 the paging volume is now reset between pages and the handsfree volume is not persistent through calls."

 

In regards to the paging volume resetting I have been informed that there is a parameter for this but it isn't documented yet because it doesn't "work perfectly in all software versions".  You'll have to try it on your 4.0.7 version and I was told that it does work (hopefully fixed for good) in version 4.0.8.  It's ptt ptt.volume="xx"

•        default = -20 (whereas default for ptt.emergencyChannel.volume is -10)

•         max = 0

•         min = -57

This is the volume of pages relative to the maximum speaker volume of the phone.  A more negative number is quieter.  Every new non-emergency page will start with this volume level.  The user can then adjust the paging volume during an active page but it will not affect the ringer volume as has been noted in some software versions. It would need to be tested.

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3 REPLIES 3
HP Recommended

Experienced this same issue last year after upgrading our phones. After opening a service request I got this response and this has worked quite well for us. Hope this helps!

 

This is what I ended up adding to our config file...

<ptt ptt.volume="0"/>

 

 

"VOIP-=SP Since upgrading from 4.0.4.5703 to 4.0.7.2514 the paging volume is now reset between pages and the handsfree volume is not persistent through calls."

 

In regards to the paging volume resetting I have been informed that there is a parameter for this but it isn't documented yet because it doesn't "work perfectly in all software versions".  You'll have to try it on your 4.0.7 version and I was told that it does work (hopefully fixed for good) in version 4.0.8.  It's ptt ptt.volume="xx"

•        default = -20 (whereas default for ptt.emergencyChannel.volume is -10)

•         max = 0

•         min = -57

This is the volume of pages relative to the maximum speaker volume of the phone.  A more negative number is quieter.  Every new non-emergency page will start with this volume level.  The user can then adjust the paging volume during an active page but it will not affect the ringer volume as has been noted in some software versions. It would need to be tested.

HP Recommended

Hello cwallace-ena,

 

Thanks for responing so fast

 

@kbhit

welcome to the Polycom Community.

I have added the prior undocumented information into the community's VoIP FAQ post here:

Jan 21, 2014 Question: How can I use PTT / Push To Talk / Paging / Page ?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

 

@cwallace-ena wrote:

Experienced this same issue last year after upgrading our phones. After opening a service request I got this response and this has worked quite well for us. Hope this helps!

 

This is what I ended up adding to our config file...

<ptt ptt.volume="0"/>

 

 

"VOIP-=SP Since upgrading from 4.0.4.5703 to 4.0.7.2514 the paging volume is now reset between pages and the handsfree volume is not persistent through calls."

 

In regards to the paging volume resetting I have been informed that there is a parameter for this but it isn't documented yet because it doesn't "work perfectly in all software versions".  You'll have to try it on your 4.0.7 version and I was told that it does work (hopefully fixed for good) in version 4.0.8.  It's ptt ptt.volume="xx"

•        default = -20 (whereas default for ptt.emergencyChannel.volume is -10)

•         max = 0

•         min = -57

This is the volume of pages relative to the maximum speaker volume of the phone.  A more negative number is quieter.  Every new non-emergency page will start with this volume level.  The user can then adjust the paging volume during an active page but it will not affect the ringer volume as has been noted in some software versions. It would need to be tested.


@cwallace-ena

 

That worked PERFECTLY. 

 

Thank you SO much!

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