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IP650 and IP450 missed call list : external numbers not logged

Knuckles
Advisor

IP650 and IP450 missed call list : external numbers not logged

Hello,

On our P650 and P450, when we recieve a call from outside, and we didn't answer, the call is not listed on the "missed call" list.

When this is a call from our organization, the call is listed as missed call. We have VVX 500, P331, P450 and P560, this problem only occurs on P450 and P650.

 

Is there anything missing in our configuration file ?

 

PS : All phone are using 4.0.3 firmware (the latest one)

Message 1 of 12
11 REPLIES 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP650 and IP450 missed call list : external numbers not logged

Hello Knuckles,

 

I am currently aware of a Bug (VOIP-76769) that will not display a missed call or received call if the SIP DISPLAY INFO is missing.

 

This is easy to reproduce and can be checked using Wireshark.

 

I would suggest in order to confirm that you are experiencing the same to raise a support ticket with Polycom via your Polycom reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
Knuckles
Advisor

Re: IP650 and IP450 missed call list : external numbers not logged

Which firmware are affected by this bug ?

Message 3 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP650 and IP450 missed call list : external numbers not logged

Hello Knuckles,

 

without confirming that you are experiencing the same issue I am unable to verify if your 4.0.3 is within this reported issue.

 

There has not been a fix released yet for this.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 12
Knuckles
Advisor

Re: IP650 and IP450 missed call list : external numbers not logged

It is concerning all 4.X firmware ? 

Message 5 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP650 and IP450 missed call list : external numbers not logged

Hello Knuckles,

 

as mentioned before please raise a support ticket via your reseller with Polycom support.

 

Without confirming that you are actually having the same know issue I am unable to verify this against the findings from above mentioned known bug.

 

As far as I am aware this bug above mentioned affects 3.3.x and 4.0.x 

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 12
Knuckles
Advisor

Re: IP650 and IP450 missed call list : external numbers not logged

Seems that the problem only affect P450/650 with firmware 4.0.X (tried 4.0.1/4.0.2/4.0.3) with the same result : No missed call notification, or in the list of recieved call (when answered).

On 3.3.1, 3.3.2 and 3.3.5 , there is no problem ...

Message 7 of 12
davem2626
Valued Contributor

Re: IP650 and IP450 missed call list : external numbers not logged

Hi

 

Is this bug now resolved in version 4.0.7??

 

Cheers

 

Dave

Message 8 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP650 and IP450 missed call list : external numbers not logged

Hello Dave,

please consult the UCS 4.0.7 Release notes for feedback on this.

 

If users only post here but do not actually follow up the official way our developers are unable to fix issues if we do not know how to replicate these.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 12
davem2626
Valued Contributor

Re: IP650 and IP450 missed call list : external numbers not logged

Hi Steffen

Sorry checked release notes as didn't initially see the bug number...

 

Cheers

 

Dave

Message 10 of 12