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IP650 firmware upgrade Issue

Highlighted
Occasional Visitor

IP650 firmware upgrade Issue

When I upgrade the firmware on an IP650 phone, I got the following issue:

 

The phone was stuck showing "Downloading new bootROM" and the TFTP server I use (Tftpd32) shows an error message as well:

 

And then the phone restarts again with the same error.

 

Please see below for the TFTP server log:

 

Connection received from 192.168.1.5 on port 31962 [18/02 18:11:46.969]
Read request for file <2345-12600-001.bootrom.ld>. Mode octet [18/02 18:11:46.969]
OACK: <blksize=4096,> [18/02 18:11:46.971]
Using local port 59866 [18/02 18:11:46.971]
WARNING : Last block #187 not acked for file <2345-12600-001.bootrom.ld> [18/02 18:12:05.758]
<2345-12600-001.bootrom.ld>: sent 186 blks, 761856 bytes in 19 s. 6 blks resent [18/02 18:12:05.758]
Connection received from 192.168.1.5 on port 18616 [18/02 18:14:32.769]
Read request for file <2345-12600-001.bootrom.ld>. Mode octet [18/02 18:14:32.773]
OACK: <blksize=4096,> [18/02 18:14:32.778]
Using local port 63071 [18/02 18:14:32.778]
WARNING : Last block #187 not acked for file <2345-12600-001.bootrom.ld> [18/02 18:14:51.107]
<2345-12600-001.bootrom.ld>: sent 186 blks, 761856 bytes in 19 s. 6 blks resent [18/02 18:14:51.107]
Connection received from 192.168.1.5 on port 24243 [18/02 18:17:18.116]
Read request for file <2345-12600-001.bootrom.ld>. Mode octet [18/02 18:17:18.119]
OACK: <blksize=4096,> [18/02 18:17:18.121]
Using local port 63888 [18/02 18:17:18.122]
WARNING : Last block #187 not acked for file <2345-12600-001.bootrom.ld> [18/02 18:17:36.444]
<2345-12600-001.bootrom.ld>: sent 186 blks, 761856 bytes in 18 s. 6 blks resent [18/02 18:17:36.444]
Connection received from 192.168.1.5 on port 26669 [18/02 18:20:03.549]
Read request for file <0004f237682f.cfg>. Mode octet [18/02 18:20:03.550]
File <0004f237682f.cfg> : error 2 in system call CreateFile The system cannot find the file specified. [18/02 18:20:03.550]
Connection received from 192.168.1.5 on port 23068 [18/02 18:20:03.564]
Read request for file <000000000000.cfg>. Mode octet [18/02 18:20:03.565]
OACK: <blksize=4096,> [18/02 18:20:03.568]
Using local port 51060 [18/02 18:20:03.568]
<000000000000.cfg>: sent 1 blk, 1699 bytes in 0 s. 0 blk resent [18/02 18:20:03.573]
Connection received from 192.168.1.5 on port 22339 [18/02 18:20:03.652]
Read request for file <2345-12600-001.sip.ld>. Mode octet [18/02 18:20:03.652]
OACK: <blksize=4096,> [18/02 18:20:03.653]
Using local port 51061 [18/02 18:20:03.654]
File <2345-12600-001.sip.ld> : error 10054 in system call recv An existing connection was forcibly closed by the remote host. [18/02 18:20:04.661]

 

4 REPLIES 4
Highlighted
Occasional Visitor

Re: IP650 firmware upgrade Issue

Could anyone help?

Message 2 of 5
Polycom Employee & Community Manager

Re: IP650 firmware upgrade Issue

Hello Jason_DD,

welcome to the Polycom Community.

 

Your original post was at 7:27 and your follow up post was at 7:57 so you may want to give people some time to read your post.

 

If you require such urgent attention you need to contact your Polycom reseller who you purchased the phone from.

 

A good starting point for any post is usually to provide some background information like the old software version and what the new software version is you would like to upgrade to.

 

In addition you mention both an error message on your TFTP server and on the phone but fail to provide details or the wording of these.

 

I suggest you use FTP and follow the community's VoIP FAQ post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
Highlighted
Occasional Visitor

Re: IP650 firmware upgrade Issue

Hi Steffen,

 

Thanks for your reply.

 

The firmware on this IP650 was 3.2.2 before and was working. 

 

I would like to upgrade it to firmware 4.0.x.

 

The error message on the phone is "Downloading new bootROM". You can also check the attachment for the photo of the error message on the phone.

 

And the error on Tftpd32 is like:

 

 

Connection received from 192.168.1.5 on port 31962 [18/02 18:11:46.969]
Read request for file <2345-12600-001.bootrom.ld>. Mode octet [18/02 18:11:46.969]
OACK: <blksize=4096,> [18/02 18:11:46.971]
Using local port 59866 [18/02 18:11:46.971]
WARNING : Last block #187 not acked for file <2345-12600-001.bootrom.ld> [18/02 18:12:05.758]
<2345-12600-001.bootrom.ld>: sent 186 blks, 761856 bytes in 19 s. 6 blks resent [18/02 18:12:05.758]
Connection received from 192.168.1.5 on port 18616 [18/02 18:14:32.769]
Read request for file <2345-12600-001.bootrom.ld>. Mode octet [18/02 18:14:32.773]
OACK: <blksize=4096,> [18/02 18:14:32.778]
Using local port 63071 [18/02 18:14:32.778]
WARNING : Last block #187 not acked for file <2345-12600-001.bootrom.ld> [18/02 18:14:51.107]

I successfully upgraded an IP670 to 4.0.7 today. 

 

But with the same split files and bootROM files, I still got the same error on IP650.

 

And I couldn't downgrade this IP650 to 3.x either now.

 

Could you please help?

 

 

 

 

 

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: IP650 firmware upgrade Issue

Hello Jason_DD,

The BootROM message is not an error message, this is a simple status message what the phone is currently doing.

 

Please follow my advise in the above linked FAQ post and utilize FTP.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5