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IP650 not honoring daylight saving?

matthewk4
Occasional Contributor

IP650 not honoring daylight saving?

I have a set of IP650 here  (running 4.0.11.0583) , and daylight saving time arrived and it didn't switch this year (even though I've not had a problem in previous years). Any ideas as to why it didn't/won't switch (even a reboot won't show the right time)?

 

Relevant phone.cfg:

	<DEVICE_SETTINGS
		device.sntp.serverName="pool.ntp.org"
		device.sntp.gmtOffset="-28800"
		device.auth.localAdminPassword.set="1"
		device.auth.localAdminPassword=""
	/>
	<SNTP
		tcpIpApp.sntp.resyncPeriod="86400"
		tcpIpApp.sntp.address="198.202.199.1"
		tcpIpApp.sntp.gmtOffset.overrideDHCP="0"
		tcpIpApp.sntp.gmtOffset="-28800"
		tcpIpApp.sntp.daylightSavings.enable="1"
		tcpIpApp.sntp.daylightSavings.fixedDayEnable="0"
		tcpIpApp.sntp.daylightSavings.start.month="3"
		tcpIpApp.sntp.daylightSavings.start.date="13"
		tcpIpApp.sntp.daylightSavings.start.time="2"
		tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1"
		tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0"
		tcpIpApp.sntp.daylightSavings.stop.month="11"
		tcpIpApp.sntp.daylightSavings.stop.date="6"
		tcpIpApp.sntp.daylightSavings.stop.time="2"
		tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="0"
		tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0"
	/>

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP650 not honoring daylight saving?

Hello matthewk4,

welcome back to the Polycom Community.

Your Device section is missing a device.set="1" or the parameters are simply ignored. In addition we need to see a backup of your config and not what you assume it is loading.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
matthewk4
Occasional Contributor

Re: IP650 not honoring daylight saving?

Updated to add device.set="1" like so:

	<DEVICE_SETTINGS
		device.set="1"
		device.sntp.serverName="pool.ntp.org"
		device.sntp.gmtOffset="-28800"
		device.auth.localAdminPassword.set="1"
		device.auth.localAdminPassword=""
	/>
	<SNTP
		tcpIpApp.sntp.resyncPeriod="86400"
		tcpIpApp.sntp.address="198.202.199.1"
		tcpIpApp.sntp.gmtOffset.overrideDHCP="0"
		tcpIpApp.sntp.gmtOffset="-28800"
		tcpIpApp.sntp.daylightSavings.enable="1"
		tcpIpApp.sntp.daylightSavings.fixedDayEnable="0"
		tcpIpApp.sntp.daylightSavings.start.month="3"
		tcpIpApp.sntp.daylightSavings.start.date="13"
		tcpIpApp.sntp.daylightSavings.start.time="2"
		tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1"
		tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0"
		tcpIpApp.sntp.daylightSavings.stop.month="11"
		tcpIpApp.sntp.daylightSavings.stop.date="6"
		tcpIpApp.sntp.daylightSavings.stop.time="2"
		tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="0"
		tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0"
	/>

The exported config from the phone is:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.11.0583 21-Jun-16 16:56 -->
<!-- Created 14-03-2017 08:45 -->
<PHONE_CONFIG>
	<!-- Note: The following parameters have been excluded from the export:
		reg.1.auth.password=""
		reg.2.auth.password=""
		reg.3.auth.password=""
	-->
	<ALL
		attendant.behaviors.display.spontaneousCallAppearances.automata="1"
		attendant.behaviors.display.spontaneousCallAppearances.normal="0"
		device.auth.localAdminPassword.set="1"
		device.set="1"
		device.sntp.gmtOffset="-28800"
		device.sntp.serverName="pool.ntp.org"
		dialplan.digitmap="[2-9]11|0x.T|1[0-1]x|1[2-9]xxxxxxxxx|[2-9]xxxxxx"
		feature.enhancedFeatureKeys.enabled="1"
		ptt.pageMode.displayName="Matthew Office"
		ptt.pageMode.enable="1"
		softkey.feature.forward="0"
		softkey.feature.newcall="0"
		tcpIpApp.sntp.address="198.202.199.1"
		tcpIpApp.sntp.daylightSavings.start.date="13"
		tcpIpApp.sntp.daylightSavings.stop.date="6"
		tcpIpApp.sntp.gmtOffset="-28800"
		voice.volume.persist.handset="1"
		voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1"
		reg.1.address="96771"
		reg.2.address="93435"
		reg.3.address="100"
		reg.1.auth.userId="96771"
		reg.2.auth.userId="93435"
		reg.3.auth.userId="100"
		reg.1.displayName="6771-Matthew Office"
		reg.2.displayName="3435-Matthew Office"
		reg.3.displayName="100-Matthew Office"
		reg.1.label="426-6771"
		reg.2.label="469-3435"
		reg.3.label="100"
		reg.1.lineKeys="2"
		reg.2.lineKeys="2"
		reg.3.lineKeys="2"
		reg.1.outboundProxy.port="5060"
		reg.2.outboundProxy.port="5060"
		reg.3.outboundProxy.port="5060"
		reg.1.outboundProxy.transport="TCPOnly"
		reg.2.outboundProxy.transport="TCPOnly"
		reg.3.outboundProxy.transport="TCPOnly"
		reg.1.ringType="2"
		reg.2.ringType="4"
		reg.3.ringType="7"
		reg.1.type="shared"
		reg.2.type="shared"
		softkey.1.action="$FPage$$FPage$"
		softkey.2.action="$FPage$$FPage$"
		softkey.1.enable="1"
		softkey.2.enable="1"
		softkey.1.insert="2"
		softkey.1.label="Page"
		softkey.2.label="Page"
		softkey.1.use.dialtone="1"
		softkey.2.use.hold="1"
		reg.1.server.1.address="10.10.155.8"
		reg.2.server.1.address="10.10.155.8"
		reg.3.server.1.address="10.10.155.8"
		reg.1.server.1.expires="80"
		reg.2.server.1.expires="80"
		reg.3.server.1.expires="80"
		reg.1.server.1.transport="TCPOnly"
		reg.2.server.1.transport="TCPOnly"
		reg.3.server.1.transport="TCPOnly"
	/>
</PHONE_CONFIG>

Still showing standard time.

 

Message 3 of 4
matthewk4
Occasional Contributor

Re: IP650 not honoring daylight saving?

It appears that removing these two:

		tcpIpApp.sntp.daylightSavings.start.date="13"
		tcpIpApp.sntp.daylightSavings.stop.date="6"

fixes the problem... somehow having both a start day of week and a specific date is causing neither to have effect?

Message 4 of 4