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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-16-2012 12:41 PM

HP Recommended

 Model=SoundPoint IP 650

 Assembly=2345-12600-001 Rev=M

Platform: BootBlock=2.8.1 

Platform: Bootrom=4.2.1.0275

Version=Buffalo 3.2.2.0477

 

A couple of times that I am aware of all of your IP650's reboot at the same time. They are non PoE so I am not sure what triggered it. They all logged the following at the time of the reboot so it looks like some sort of software exception. Just not sure what would trigger something like this. One user was even on an active call. Logging just before/after reboot follows. Thanks.

 

0516135956|sys |*|00|soSystemLogException vector 2 in tNetTask
0516135956|sys |*|00|soSystemLogException running taskShow:
0516135956|sys |*|00|############################################
0516135956|sys |*|00|
0516135956|sys |*|00| NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY
0516135956|sys |*|00|---------- ------------ -------- --- ---------- -------- -------- ------- -----
0516135956|sys |*|00|tNetTask 94766ef0 95eb1f80 50 SUSPEND ffff374c 95eb1d98 3d 0
0516135956|sys |*|00|
0516135956|sys |*|00|stack: base 0x95eb1f80 end 0x95eaf870 size 9984 high 4108 margin 5876
0516135956|sys |*|00|
0516135956|sys |*|00|options: 0x7
0516135956|sys |*|00|VX_SUPERVISOR_MODE VX_UNBREAKABLE VX_DEALLOC_STACK
0516135956|sys |*|00|
0516135956|sys |*|00|VxWorks Events
0516135956|sys |*|00|--------------
0516135956|sys |*|00|Events Pended on : Not Pended
0516135956|sys |*|00|Received Events : 0x0
0516135956|sys |*|00|Options : N/A
0516135956|sys |*|00|
0516135956|sys |*|00|$0 = 0 t0 = 4421ffff s0 = 95eaee8c t8 = 95dbbb60
0516135956|sys |*|00|at = 0 t1 = 0 s1 = 95de45f0 t9 = 94589bf4
0516135956|sys |*|00|v0 = 0 t2 = 58 s2 = 2 k0 = 240000
0516135956|sys |*|00|v1 = 59 t3 = 0 s3 = 2 k1 = 0
0516135956|sys |*|00|a0 = 95dbbb60 t4 = 8a s4 = 800 gp = 94b2bc60
0516135956|sys |*|00|a1 = 95eb1794 t5 = 95ed8c98 s5 = 101 sp = 95eb1d98
0516135956|sys |*|00|a2 = 5f2 t6 = 34522e s6 = 95de3948 s8 = 95dbb890
0516135956|sys |*|00|a3 = 95eaef40 t7 = 4 s7 = 95eaef40 ra = ffff374c
0516135956|sys |*|00|divlo = 64 divhi = 0 sr = 9c01 pc = ffff374c
0516135956|sys |*|00|############################################
0516135956|sys |*|00|soSystemLogException running tt:
0516135956|sys |*|00|############################################
0516135956|sys |*|00|############################################
0516135956|sys |6|00|soSystemLogException logging complete, rebooting...
000027.500|log |*|00|Initial log entry. Current logging level 4
000027.500|so |*|00|---------- Initial log entry ----------

000027.522|so |*|00|Platform: Model=SoundPoint IP 650, Assembly=2345-12600-001 Rev=M
000027.524|so |*|00|Platform: MAC=0004f224a1ad, IP=10.24.2.211, Subnet Mask=255.255.252.0
000027.524|so |*|00|Platform: BootBlock=2.8.1 (12600_001) 02-May-08 14:02
000027.524|so |*|00|Platform: Bootrom=4.2.1.0275 16-Nov-09 19:27
000027.524|so |*|00|Application, main: Label=SIP, Version=Buffalo 3.2.2.0477 18-Nov-09 13:14
000027.524|so |*|00|Application, main: P/N=3150-11530-322
000027.524|pmt |*|00|Initial log entry. Current logging level 4
000027.526|wdog |*|00|Initial log entry. Current logging level 4
000027.526|ethf |*|00|Initial log entry. Current logging level 4

 

11 REPLIES 11

‎05-16-2012 12:49 PM

HP Recommended

Hello socain,

 

welcome to the Polycom Community.

 

In order to properly investigate this I can only suggest to contact your Polycom Reseller in order to bring this to the attention of Polycom support as this is outside the scope of this community as explained => here <=

 

If you can easily reproduce this please span a mirrored port and get a wireshark trace in addition to the Phones app & boot log.

 

You could test the latest SIP 3.2.6 first and see if this issue still appears.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-27-2012 10:13 AM

HP Recommended

I'm having the same issues with 650s running 3.1.3  They reboot at the same time.  See below:

 

|############################################

0827100359|sys |*|312|

0827100359|sys |*|312| NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY

0827100359|sys |*|312|---------- ------------ -------- --- ---------- -------- -------- ------- -----

0827100359|sys |*|312|tSupObjs 943b3fac 95c81530 50 SUSPEND+I 946ad828 95c80490 73000a 0

0827100359|sys |*|312|

0827100359|sys |*|312|stack: base 0x95c81530 end 0x95c72530 size 61424 high 10828 margin 50596

0827100359|sys |*|312|

0827100359|sys |*|312|options: 0x4

0827100359|sys |*|312|VX_DEALLOC_STACK

0827100359|sys |*|312|

0827100359|sys |*|312|VxWorks Events

0827100359|sys |*|312|--------------

0827100359|sys |*|312|Events Pended on : Not Pended

0827100359|sys |*|312|Received Events : 0x0

0827100359|sys |*|312|Options : N/A

0827100359|sys |*|312|

0827100359|sys |*|312|$0 = 0 t0 = 9c01 s0 = 0 t8 = 258

0827100359|sys |*|312|at = 0 t1 = 9c00 s1 = 0 t9 = 95edfb98

0827100359|sys |*|312|v0 = 37 t2 = 8 s2 = 0 k0 = 0

0827100359|sys |*|312|v1 = 95eb2860 t3 = 1 s3 = 0 k1 = 0

0827100359|sys |*|312|a0 = 0 t4 = ffffffff s4 = 0 gp = 94a87040

0827100359|sys |*|312|a1 = 95edd774 t5 = 0 s5 = 0 sp = 95c80490

0827100359|sys |*|312|a2 = 95c80348 t6 = 95c81530 s6 = 94a6f574 s8 = 38

0827100359|sys |*|312|a3 = 0 t7 = ffffffff s7 = 944b445c ra = 944b44b0

0827100359|sys |*|312|divlo = 1 divhi = 6 sr = 9c01 pc = 946ad828

0827100359|sys |*|312|############################################

0827100359|sys |*|312|soSystemLogException running tt:

0827100359|sys |*|312|############################################

0827100359|sys |*|312|944b44a8 : 946ad80c (0, 0, 0, 0)

0827100359|sys |*|312|############################################

0827100359|sys |6|312|soSystemLogException logging complete, rebooting...

0827100359|app1 |4|312|Drop should not be called for a shared line offering call

0827100359|app1 |6|312|Manual Reboot

0827100359|wdog |*|312|Watchdog Expired: tSupObjs

0827100359|so |*|312|soWatchdogTimout processing message 0x31d

0827100359|so |*|312|############################################

0827100359|so |*|312|944b44a8 : 946ad80c (0, 0, 0, 0)

0827100359|so |*|312|############################################

Was this reply helpful? Yes No

‎08-27-2012 11:40 AM

HP Recommended

Hello sference,

welcome to the Polycom Community.

I can only give you the same advise as I have given the previous poster. I am unsure if he has already contacted our support team but if he has done he has so far not shared the outcome of it.

 

SIP 3.1.3 has been replaced by the latest SIP 3.1.8 or you could use SIP 3.2.7, UCS 3.3.4 or even UCS 4.0.2 Rev B.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-27-2012 11:56 AM

HP Recommended

Can you point me to the link for 3.1.8?  I'm not seeing it under downloads.

Was this reply helpful? Yes No

‎08-27-2012 01:02 PM

HP Recommended

Hello,

 

I made the internal department aware these links are missing.

 

Try here: http://support.polycom.com/PolycomService/support/emea/support/voice/soundpoint_ip/soundpoint_ip601....

 

Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-27-2012 01:14 PM

HP Recommended

I found this in the document:

 

2.5.2 Removed Features

Remove support for the SoundPoint IP 320, 321, 330, 331, 430, 450, 550, 560, 650, 670 products.

 

Does this meaan this version will not support 650s?

Was this reply helpful? Yes No

‎08-28-2012 02:25 AM

HP Recommended

Hello sference,

 

you are correct, I simply overlooked this. SIP 3.1.3 Rev C is the latest compatible SIP release in the SIP 3.1.x cycle for the above mentioned models.

 

I would advise you to check the logs if any errors show up or upgrade to SIP 3.2.x, UCS 3.3.x or UCS 4.0.x and then replicate the issue.

 

If this does not address the reboot please raise a ticket via your Polycom Reseller.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-04-2012 10:36 AM

HP Recommended

I upgraded and I'm still having the same issue.  The odd thing is that there are 2 phones, and they both reboot at the same time.

Spoiler
 

 

Was this reply helpful? Yes No

‎09-04-2012 10:42 AM

HP Recommended
@sference wrote:

I upgraded and I'm still having the same issue.  The odd thing is that there are 2 phones, and they both reboot at the same time.

Spoiler
 

 

Hello,

 

as suggested above:

 

" If this does not address the reboot please raise a ticket via your Polycom Reseller."

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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