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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-11-2016 02:37 PM

HP Recommended

We have a Polycom IP 670 in service that when DND is enabled on the phone, it does not respond to invite requests with a SIP/480, which means that DND is ignored and the call is completed.

 

Is there a setting in the configs I have missed someplace that would allow this behavior?

 

The desired behavior is - obviously - to reject calls when the phone is set to do not disturb.

3 REPLIES 3

‎02-11-2016 02:56 PM

HP Recommended

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-28-2016 09:39 AM

HP Recommended

Sorry for the delayed reply.

 

Here are the answers to the questions you seek:

 

Phone Information
Phone Model     SoundPoint IP 670
Part Number     2345-12670-001 Rev:P
MAC Address     00:04:F2:3A:62:6F
IP Address     192.168.10.165
UC Software Version     4.0.10.0568
BootROM Software Version     5.0.10.0028 

Was this reply helpful? Yes No

‎02-28-2016 11:58 AM

HP Recommended

Hello DrD,

This phone was sold back in 27/09/2011 and is well out of warranty. You can contact SCANSOURCE COMMUNICATIONS so they can open a Pay Per Incident ticket for you so they can open a Polycom support ticket for you on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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