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IP7000 Boots to White Screen

Occasional Contributor

IP7000 Boots to White Screen

I have two IP7000's that boot to a white screen with the red mute lghts (during boot the lights switch from green to amber (for a second) and then stay red directly after the Polycom screen. Has anyone seen this? I'm not sure what to try...


I recently upgraded firmware on our IP7000 phones, but I'm not sure there is a correlation between the firmware update and the phone issue as I can't tell the version and the phones came from a remote site.


Current share files:

Phone: IP7000




I've tried to reset the phone holding 1, 3, 5, and 7 during boot, but this has no affect. Any ideas?


Message 1 of 3
Polycom Employee & Community Manager

Re: IP7000 Boots to White Screen

Hello newbie,


welcome to the Polycom Community.


In my experience as a Polycom Support Engineer I have not seen this.


I can only recommend to contact your Polycom Reseller and get them to contact Polycom Support.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: IP7000 Boots to White Screen



I too have similar issue,

Did your issue resolved? can we do it or need to contact service center.





Message 3 of 3