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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-25-2012 10:47 AM

HP Recommended

I have two IP7000's that boot to a white screen with the red mute lghts (during boot the lights switch from green to amber (for a second) and then stay red directly after the Polycom screen. Has anyone seen this? I'm not sure what to try...

 

I recently upgraded firmware on our IP7000 phones, but I'm not sure there is a correlation between the firmware update and the phone issue as I can't tell the version and the phones came from a remote site.

 

Current share files:

Phone: IP7000

UC 4.0.1.13681

Firmware:4.3.1.0440

 

I've tried to reset the phone holding 1, 3, 5, and 7 during boot, but this has no affect. Any ideas?

 

2 REPLIES 2

‎04-26-2012 01:45 AM

HP Recommended

Hello newbie,

 

welcome to the Polycom Community.

 

In my experience as a Polycom Support Engineer I have not seen this.

 

I can only recommend to contact your Polycom Reseller and get them to contact Polycom Support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-07-2015 07:41 AM

HP Recommended

HI,

 

I too have similar issue,

Did your issue resolved? can we do it or need to contact service center.

 

Thanks

 

Sreekanth

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