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IP7000 Error, application is not present

SOLVED
ue
Occasional Advisor

IP7000 Error, application is not present

Hi,

Our IP 7000 now is in a reboot loop saying "Error, application is not present.

 

via About rev 5.0.8.0935 14-Jan-15.

 

 

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP7000 Error, application is not present

Hello ue,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

A post explaining how to do this for an IP7000 can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP7000 Error, application is not present

Hello ue,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
ue
Occasional Advisor

Re: IP7000 Error, application is not present

Hi, SteffenBaierUK,

Which of version of updaters, software files could we use to restore this unit?

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP7000 Error, application is not present

Hello ue,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

A post explaining how to do this for an IP7000 can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Jeftec1
Occasional Visitor

Re: IP7000 Error, application is not present

I have tried all your solutions have tried different software and I am trying to load the phone from a pc with an ftp server on an internal network I am providing the boot log please help

SteffenBaierUK
Polycom Employee & Community Manager

Re: IP7000 Error, application is not present

Hello @Jeftec1 ,

 

welcome to the Polycom Community.

Your log is pretty clear:

 

000015.886|copy |3|01|'ftp://jeftec:****@192.168.1.47/192.168.1.47/3111-40000-001.updater.ld' from '192.168.1.47'
000032.979|copy |3|01|Download of '192.168.1.47/3111-40000-001.updater.ld' FAILED on attempt 1 (addr 1 of 1)
000032.979|copy |3|01|transport res: 28 respCode 0. transport error: Timeout was reached. transport error buffer: connect() timed out!.
000032.979|copy |3|01|Making further download attempts for '192.168.1.47/3111-40000-001.updater.ld'
000032.979|copy |3|01|'ftp://jeftec:****@192.168.1.47/192.168.1.47/3111-40000-001.updater.ld' from '192.168.1.47'
000038.520|copy |3|01|Download of '192.168.1.47/3111-40000-001.updater.ld' FAILED on attempt 2 (addr 1 of 1)
000038.520|copy |3|01|transport res: 9 respCode 550. transport error: Access denied to remote resource. transport error buffer: Server denied you to change to the given directory.

Not knowing what instructions you followed and if you used FileZilla as instruction in the FAQ just leaves you with checking if you can download the files from another PC using the Username/Password combination you set for the server.

 

It seems to be happy to load the 00000000000.cfg

 

000038.771|copy |3|01|'ftp://jeftec:****@192.168.1.47/000000000000.cfg' from '192.168.1.47'
000038.950|copy |3|01|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)

SCANSOURCE COMMUNICATIONS sold this phone back in 30/05/2014 so it would mean PPI if you require Support from Polycom.

 

This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6