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IP7000 How to get Corporate Directory to work using Active Directory Global Catalog via LDAP?

Krys
Frequent Visitor

IP7000 How to get Corporate Directory to work using Active Directory Global Catalog via LDAP?

 Hi, can anyone advise on how to configure the IP7000 Corporate Directory to work using the AD's Global Catalog via LDAP

 

Phone Information
Phone ModelSoundStation IP 7000
Part Number3111-40000-001 Rev:J
MAC Address00:04:F2:EF:2A:50
  
UC Software Version4.0.2.11307
BootROM Software Version5.0.1.10553

 

I've tried and read many posts by SteffenBaierUK (Kudos!) but the result is still unable to search or list the Global Catalog of the AD via LDAP.

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3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP7000 How to get Corporate Directory to work using Active Directory Global Catalog via LDAP?

Hello Krys,

welcome to the Polycom Community.

I am not aware of any issues but would suggest to contact your Polycom reseller as they are your Tier 1 support contact.

 

Set the LDAP logging level to at least 2 / event 2 and provide them with the configuration you have used and the <mac>-app.log & <mac>-boot.log file.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Krys
Frequent Visitor

Re: IP7000 How to get Corporate Directory to work using Active Directory Global Catalog via LDAP?

Hi Steffen

 

I've engaged help, however there is still no breakthrough thus I like to seek help from anyone here.

 

This guide you have posted, I noticed in the example advised - dir.corp.port="389" is the usual LDAP port.

However we would like to use the Global Catalog of MS AD DS, could you or anyone please advise on an example working configuration that would be able to use this?

 

 

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP7000 How to get Corporate Directory to work using Active Directory Global Catalog via LDAP?

Hello Krys,

 

as stated in the FAQ and the header of the Polycom Community we as Polycom employees do not provide free support.

 

Your Unit was shipped at the 06/05/2012 and therefore is still within its warranty time and therefore any support should come from your Polycom reseller.

 

I have created the FAQ to have a central place for certain issues and configuration examples but am unable to cover every possible setup.

 

The Global Catalog scenario is not covered in the FAQ but may still work.

 

The LDAP Port Parameter is as specified and should cover the port 3268:

 

dir.corp.port
0, Null, 1 to 65535
389 (TCP) 636 (TLS)
The port that connects to the server if a full URL is not provided.

The FAQ post contains a link to an extensive LDAP / Corporate Directory example including the troubleshooting of it and I would strongly advise to check your logs as suggested above.

 

In order for you to proceed from a support perspective has been already made clear and should be followed up.

 

You may get another community member that has already tested this to reply but so far nobody has done so.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4