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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I received a IP7000 unit from a customer that needed to have the software reflashed via FTP.

After doing this I still have my FTP server detaisl o nthe unuit. Does this need to be changed within the provisioning menu? or is it not required? 

Software is now on the latest 4.0.12

1 REPLY 1
HP Recommended

Hello TRedd,

welcome to the Polycom Community.

Simply factory restore the unit before posting it back to the customer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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