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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have several IP7000 IP phones in our company but one of them has recently been showing up in our IDS system attempting to connect to a Tor exit node on ntp port 123 at IP 158.69.35.227. The IP address has a DNS name of tor-exit.ubermen.net.

 

Our IDS is blocking the connection but, of course, it concerns me.

 

I have checked the configuration of the phone but find no reference to that IP address. I also updated it to the latest firmware

 

Short of resetting it to factory defaults or even replacing it, are there any suggestions?

4 REPLIES 4
HP Recommended

Hello @BradR ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

I have never heard of this and we would at minimum need to know if you are on a supported software?

 

I suggest to factory reset the device.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I followed the link for the guidelines but received the error below:

 

An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 54A526AB.

 

We are running the current software version: 4.0.15.1009.

 

I will perform a factory reset and will update the post if I encounter the issue again.

HP Recommended

Hello @BradR 

 

could this be as simple as a typo on the SNTP either via DHCP or manually added?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Brad did you ever find the cause of this, or a solution? We are experiencing the same issue. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.