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IP7000 authorization password issue

Visitor

IP7000 authorization password issue

I am having an issue getting the authorization password to save on a Polycom IP7000 whether it is on the network or not. It is keeping it from registering with the Mitel3300.

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: IP7000 authorization password issue

Hello Skully,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Above shows how to add the registration details.

 

In addition it is always useful to post the current software version or in this case ensure you are on the latest UCS 4.0.4 Software.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Visitor

Re: IP7000 authorization password issue

The authorization password is the only thing not working. Even if I try to set off line.

Message 3 of 4
Polycom Employee & Community Manager

Re: IP7000 authorization password issue

Hello Skully,

 

again the quick reminder in regards of the current software.

 

What do you mean the password has been added offline?

 

Any settings made via the phones GUI have a higher precedence than settings via the web interface and these have a higher precedence against the once made via configurations files.

 

Do you mean that it just shows **** ?

 

If you setup a provisioning server or update to the latest software you could simply backup the configuration or check on the server and verify the settings.

 

You may need to contact your Polycom reseller and / or Polycom support for more details if the FAQ and/or community search is not sufficient.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4