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IP7000 consoles with multi‐interface module one way audio Firmware Issue?

newbie
Occasional Contributor

IP7000 consoles with multi‐interface module one way audio Firmware Issue?

Issue: Remote party can not hear IP7000 party, but IP7000 party can hear remote party.

 

At first I thought this may be user error, but it has happened nemerous times now (over the course of several months), and I actually was able to witness the issue once. I called with my cell phone to the dual IP7000 setup and witnessed the one way audio. That said, a reboot seemed to fix the issue. I'm attemping to not have to tell the end user to reboot the phone when they see the issue.

 

I browsed the firmware known issues, but nothing stuck out to me, and I don't want to update the firmware unless I have a reason to do so...

 

Bootblock: 3.0.20024

SIP: 4.0.1.13681 

Updater: 5.0.1.10553

 

Thanks for the help,

Zach

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP7000 consoles with multi‐interface module one way audio Firmware Issue?

Hello Zach,

this sounds like a firewall / port issue.

 

I would suggest a wireshark trace and then work with your SIP Server supplier or raise a ticket via your Polycom reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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