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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-14-2013 09:52 AM

HP Recommended

Issue: Remote party can not hear IP7000 party, but IP7000 party can hear remote party.

 

At first I thought this may be user error, but it has happened nemerous times now (over the course of several months), and I actually was able to witness the issue once. I called with my cell phone to the dual IP7000 setup and witnessed the one way audio. That said, a reboot seemed to fix the issue. I'm attemping to not have to tell the end user to reboot the phone when they see the issue.

 

I browsed the firmware known issues, but nothing stuck out to me, and I don't want to update the firmware unless I have a reason to do so...

 

Bootblock: 3.0.20024

SIP: 4.0.1.13681 

Updater: 5.0.1.10553

 

Thanks for the help,

Zach

 

1 REPLY 1

‎01-14-2013 10:38 AM

HP Recommended

Hello Zach,

this sounds like a firewall / port issue.

 

I would suggest a wireshark trace and then work with your SIP Server supplier or raise a ticket via your Polycom reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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