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IP7000 error during setup "application is not present"

Occasional Visitor

IP7000 error during setup "application is not present"

I followed the details in QT44011 (Sept 2010) to put the phone in "stand alone" mode so that I could get into the menu settings on the phone itself. Error is "application is not present". So very helpful.

This is a new out of the box phone - how do I get it to a state where I can access the menu settings (using the MENU button) and not have it keep rebooting?

This is the only Polycom phone in my network for a single conference room. I dont have the resources to "provision" the phone with FTP uploads/downloads/config files.

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Polycom Employee & Community Manager

Re: IP7000 error during setup "application is not present"

Hello @Stosh,

welcome to the Polycom Community.


The only way to get this back up is to provision locally via an FTP

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <




Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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