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IP7000 error during setup "application is not present"

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IP7000 error during setup "application is not present"

I followed the details in QT44011 (Sept 2010) to put the phone in "stand alone" mode so that I could get into the menu settings on the phone itself. Error is "application is not present". So very helpful.

This is a new out of the box phone - how do I get it to a state where I can access the menu settings (using the MENU button) and not have it keep rebooting?

This is the only Polycom phone in my network for a single conference room. I dont have the resources to "provision" the phone with FTP uploads/downloads/config files.

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Polycom Employee & Community Manager

Re: IP7000 error during setup "application is not present"

Hello @Stosh,

welcome to the Polycom Community.


The only way to get this back up is to provision locally via an FTP

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <




Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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