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IP7000 provisioning server update error

Occasional Visitor

IP7000 provisioning server update error

Hello,

 

what do i have to do that my soundstation ip 7000 downlaods the contact directory ive saved on my server? At the moment im using innovaphones and i want the contacts on my polycom sound station. What do i have to write in the 000000000000-directory.xml that the ss automatically takes the contacts from my list and not from the item list given in this file?

 

If i reboot the ss and try to let it download from my provisioning server, nothing happens.

 

App-protocol:

1021094752|app1 |*|03|Manual Reboot
1021094752|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
1021094752|wdog |*|03|Watchdog Expired: tSup
1021094752|ssps |*|03|sspsAlive: DSP Monitor Turning Off
000006.611|log  |*|03|---------- Initial log entry ----------
000006.612|so   |*|03|Platform: Model=SoundStation IP 7000, Assembly=3111-40000-001 Rev=B Region=
000006.612|so   |*|03|Platform: Interface    eth0 MAC=<MAC>
000006.612|so   |*|03|Platform: BootBlock=3.0.2.0024 (40000-001) 30-Nov-10 15:04
000006.612|so   |*|03|Platform: BootL1=Standalone.0002 15-Jan-07 15:05:00
000006.613|so   |*|03|Platform: Updater=5.0.11.0282 08-Jun-16 19:30
000006.613|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.11.0583 21-Jun-16 17:33
000006.613|so   |*|03|Application, main: P/N=3150-11530-409
000006.613|rdisk|*|03|RAM disk created, size: 8,388,608 bytes
000006.613|ocsp |*|03|O.C.S.P. Enabled = 0
000006.613|tls  |*|03|Initial log entry. Current logging level 4
000006.631|pmt  |*|03|Initial log entry. Current logging level 4
000006.631|wdog |*|03|Initial log entry. Current logging level 4
000006.631|ethf |*|03|Initial log entry. Current logging level 4
000006.631|hw   |*|03|Initial log entry. Current logging level 4
000006.631|ares |*|03|Initial log entry. Current logging level 4
000006.631|dns  |*|03|Initial log entry. Current logging level 4
000006.631|cfg  |*|03|Initial log entry. Current logging level 4
000006.632|dot1x|*|03|Initial log entry. Current logging level 4
000006.632|lic  |*|03|Initial log entry. Current logging level 4
000006.733|cfg  |*|03|RT|Network eth0 link went up
000006.733|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000006.915|pnetm|*|03|Initial log entry. Current logging level 4
000006.915|clink|*|03|Initial log entry. Current logging level 4
000007.268|curl |*|03|Initial log entry. Current logging level 4
000007.268|utilm|*|03|Initial log entry. Current logging level 4
000007.268|copy |*|03|Initial log entry. Current logging level 4
000007.268|rtos |*|03|Initial log entry. Current logging level 4
000007.268|sec  |*|03|Initial log entry. Current logging level 4
000007.269|so   |*|03|Configuration files: <MAC>-user.cfg
000007.269|so   |*|03|Configuration file "<MAC>-user.cfg" SHA1 digest: C02062A95A7143EFC5C84F7BC3C57005AB41AD4D
000007.269|cfg  |4|03|Prm|Configuration file(s) statistics: 29 parameters were invalid and could not be interpreted.
000007.272|log  |*|03|Log render level set to 1
000007.585|srtp |*|03|Initial log entry. Current logging level 4
000007.585|res  |*|03|Initial log entry. Current logging level 4
000007.586|httpa|*|03|Initial log entry. Current logging level 4
000007.586|lldp |*|03|Initial log entry. Current logging level 4
000007.586|cdp  |*|03|Initial log entry. Current logging level 4
000007.632|ssps |*|03|Initial log entry. Current logging level 4
000007.719|so   |*|03|System Info Reports:
000007.719|so   |*|03|	CPU is pnx1700/TM5250, rev 0 running at 399MHz with memory at 199MHz.
000007.719|so   |*|03|	CAS latency (dram): 0x133; CAS latency (proc): 0x6; refresh rate: 0x616
000007.719|so   |*|03|	Board is identified as PLCM PNX1700 Onyx (ID 0x1004fb2c):
000007.719|so   |*|03|	DRAM_LO: 0x40000000.  DRAM_HI: 0x44000000.  C_LIMIT: 0x43ff0000.
000007.719|so   |*|03|	APERT1_LO: 0x1c000000.  APERT1_HI: 0x20000000.
000007.719|so   |*|03|	PCSW: 0x20001e02
000007.719|so   |*|03|	Application built in ASSERT mode.
000007.719|so   |*|03|  NOR flash detected is 15
000007.719|key  |*|03|Initial log entry. Current logging level 4
000007.721|httpd|*|03|Initial log entry. Current logging level 4
000007.721|poll |*|03|Initial log entry. Current logging level 4
000007.721|push |*|03|Initial log entry. Current logging level 4
000007.721|poll |*|03|Initial log entry. Current logging level 4
000007.721|poll |*|03|Initial log entry. Current logging level 4
000007.722|poll |*|03|Initial log entry. Current logging level 4
000007.722|poll |*|03|Initial log entry. Current logging level 4
000007.722|poll |*|03|Initial log entry. Current logging level 4
000007.722|ht   |*|03|Initial log entry. Current logging level 4
000007.722|dbuf |*|03|Initial log entry. Current logging level 4
000007.724|pps  |*|03|Initial log entry. Current logging level 4
000007.724|sip  |*|03|Initial log entry. Current logging level 4
000007.724|peer |*|03|Initial log entry. Current logging level 4
000007.724|mobil|*|03|Initial log entry. Current logging level 4
000007.724|ptt  |*|03|Initial log entry. Current logging level 4
000007.743|ssps |*|03|Application, comp. 1: Label=PolyDSP PNX1700 Mem1 FS1, Version=6.2.0.0117 23-Jan-13 15:46
000007.743|ssps |*|03|Application, comp. 1: P/N=3150-11580-620.
000007.815|so   |5|03|soCoreAudio compiledOffsetsApply error: unrecognized verAudio 6 for headset
000007.943|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=23, req=24, extra=-1, extraRep=-2, resType=3, desc=3147.
000007.963|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=26, req=27, extra=-1, extraRep=-2, resType=3, desc=3148.
000007.963|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=32, req=33, extra=-1, extraRep=-2, resType=3, desc=3147.
000007.983|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=35, req=36, extra=-1, extraRep=-2, resType=3, desc=3148.
000008.003|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000008.011|sshc |*|03|Initial log entry. Current logging level 4
000008.012|cmp  |*|03|Initial log entry. Current logging level 4
000008.012|wmgr |*|03|Initial log entry. Current logging level 4
000008.012|pnetm|*|03|WaitForProvisioningOverClink2(), returning 1 in task tSup (5505024)
000008.014|slog |*|03|Initial log entry. Current logging level 3
000008.023|ssps |5|03|sspsHdiMsgProc: id=210 (SspsHdiMsgDtHAck), len=12, seq=40, req=41, extra=-1, extraRep=-2, resType=3, desc=3147.
000008.214|app1 |*|03|Initial log entry. Current logging level 4
000008.214|pnetm|*|03|pnetModule::attach() VGA status call back:0x40537240, appPtr:0x42d735ec 
000008.219|app1 |4|03|StatusBar is disabled
000008.221|app1 |4|03|mb.main.home parameter is empty
000008.225|mb   |*|03|Initial log entry. Current logging level 4
000008.289|ldap |*|03|Initial log entry. Current logging level 4
000008.289|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000008.549|efk  |*|03|Initial log entry. Current logging level 4
000009.005|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000009.099|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
000009.099|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
000009.102|app1 |*|03|Ctx [2] Registered [false]
000009.103|app1 |*|03|Ctx [2] Registered [true]
000009.135|app1 |*|03|Ctx [1] Registered [false]
000012.734|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000016.109|cfg  |*|03|RT|   Phone IP address is <PHONE_IP>.
000016.109|cfg  |*|03|RT|   Subnet mask is <SUBNETMASK>.
000016.109|cfg  |*|03|RT|   Gateway address is <GW_AD>.
000016.109|cfg  |*|03|RT|   DNS server is <DNS>.
000016.109|cfg  |*|03|RT|   DNS alternate server is <DNS2>.
000016.109|cfg  |*|03|RT|   DNS domain is <DOMAIN>.
000016.109|cfg  |*|03|RT|   Time server is <TS>.
000016.109|cfg  |*|03|RT|   Time server is <TS>.
000016.109|dns  |*|03|DNS resolver servers are '<DNS>' '<DNS2>'
000016.109|dns  |*|03|DNS resolver search domain is '<DOMAIN>'
000016.109|cfg  |*|03|RT|Primary IP changed to <PHONE_IP> subnet mask <SUBNETMASK>
000016.109|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000016.733|so   |*|03|Network initialized. Starting network tasks.
000016.733|log  |*|03|Install file upload callback for 'so'

000016.738|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 16.738 sec.
000016.738|app1 |4|03|[AppPhoneC]::LineInit(), attempting to initialize line 1 (protocol 1) multiple times.
000016.738|app1 |4|03|[AppPhoneC]::LineInit(), attempting to initialize line 2 (protocol 2) multiple times.
1021083728|app1 |*|03|Ctx [0] Registered [false]
1021083728|app1 |5|03|Corporate directory instance does not exists.
1021083728|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>-directory.xml' is not present
1021083728|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1021083728|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
1021083728|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/000000000000-directory.xml' is not present
1021083728|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1021083728|cfg  |4|03|Edit|Error 0x2 loading local cfg /ffs0/local/local-directory_xml.zzz
1021083728|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/3111-40000-001.updater.ld' is not present
1021083728|cfg  |*|03|Prov|Starting to update 3111-40000-001.updater.ld
1021083728|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/updater.ld' is not present
1021083728|cfg  |*|03|Prov|Starting to update updater.ld
1021094845|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>.cfg' is not present
1021094846|cfg  |*|03|Prov|Starting to update 3111-40000-001.[PHONE_MODEL_NUMBER]sip.ld
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/3111-40000-001.[PHONE_MODEL_NUMBER]sip.ld' is not present
1021094846|cfg  |*|03|Prov|Starting to update [PHONE_MODEL_NUMBER]sip.ld
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/[PHONE_MODEL_NUMBER]sip.ld' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>-phone.cfg' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>-web.cfg' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/000000000000-license.cfg' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>-license.cfg' is not present
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "MISC_FILES" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "LOG_FILE_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "OVERRIDES_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONTACTS_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "LICENSE_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "USER_PROFILES_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CALL_LISTS_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP300" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP300" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP500" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP500" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP301" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP301" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP320" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP320" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP330" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP330" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP430" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Too many unknown parameters have been found; further errors will be logged at level 1.
1021094846|cfg  |*|03|Prov|Finished updating configuration
1021094847|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
1021094847|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
3 REPLIES 3
Polycom Employee & Community Manager

Re: IP7000 provisioning server update error

Hello Bell Computer Netzwerke GmbH,

welcome to the Polycom Community.

I am unsure why users spend so much time "hiding" the MAC address of a phone as you are depriving me to tell you who your support contact would be and also verify your entitlement.

 

The FAQ contains this post here:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

The phone will always look first for its own <mac>.cfg and then for the 000000000000.cfg

 

Within these files you specify what the phone should load via the config_files section.


SSIP and SPIP phones will always try to load a 000000000000-directory.xml the very first time they boot. After this they will always only load the <mac>-directory.xml

 

I suggest you clear up your errors within your <mac>-user.cfg

 

1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/[PHONE_MODEL_NUMBER]sip.ld' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>-phone.cfg' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>-web.cfg' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/000000000000-license.cfg' is not present
1021094846|copy |*|03|Server '<provisioning_server>' said 'innovaphone/polycom/<MAC>-license.cfg' is not present
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "MISC_FILES" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "LOG_FILE_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "OVERRIDES_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONTACTS_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "LICENSE_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "USER_PROFILES_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CALL_LISTS_DIRECTORY" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP300" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP300" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP500" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP500" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP301" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP301" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP320" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP320" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP330" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "CONFIG_FILES_SPIP330" found, ignoring.
1021094846|cfg  |4|03|Prm|<MAC>-user.cfg: Unknown parameter "APP_FILE_PATH_SPIP430" found, ignoring.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: IP7000 provisioning server update error

"I suggest you clear up your errors within your <mac>-user.cfg"

 

Well what do i have to do to clean them up? The protocoll tells me that there are unknown parameters but i did not change them. 

Also the content of the <mac>-user.cfg file is a bit wierd

<APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_213.ld" CONFIG_FILES_SPIP300="phone1_213.cfg, sip_213.cfg" />
  <APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_213.ld" CONFIG_FILES_SPIP500="phone1_213.cfg, sip_213.cfg" />
  <APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_318.ld" CONFIG_FILES_SPIP301="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP320 APP_FILE_PATH_SPIP320="sip_335.ld" CONFIG_FILES_SPIP320="" />
  <APPLICATION_SPIP330 APP_FILE_PATH_SPIP330="sip_335.ld" CONFIG_FILES_SPIP330="" />
  <APPLICATION_SPIP430 APP_FILE_PATH_SPIP430="sip_327.ld" CONFIG_FILES_SPIP430="phone1_327.cfg, sip_327.cfg" />
  <APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_318.ld" CONFIG_FILES_SPIP501="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_318.ld" CONFIG_FILES_SPIP600="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SPIP601 APP_FILE_PATH_SPIP601="sip_318.ld" CONFIG_FILES_SPIP601="phone1_318.cfg, sip_318.cfg" />
  <APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg" />

What i have to change?

 

 

I am hiding the Mac address because i am only testing the ssip7000 for a customer and dont want to bind the serial to my account.

 

Message 3 of 4
Polycom Employee & Community Manager

Re: IP7000 provisioning server update error

Hello Bell Computer Netzwerke GmbH,

The above parameters are only within the <mac>.cfg or 000000000000c.fg

 

Any other file should not contain as such.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4