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IP7000 - "File System Error : No free space" on electrical reboot

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Visitor

IP7000 - "File System Error : No free space" on electrical reboot

Hi there !

I have some issue with my IP7000 phones, I'm always getting the error message "File System Error: No free space" when I electricaly reboot them...

 

When the phone shows this message I have two options available to select :

- Fix : Which will solve the issue but with a very, very long process

- Cancel : Which will reboot the phone and show the message "File System Error :..." again and again

 

If I choose the "Fix" button, the phone will format the file system and will download it's configuration on the provisioning server, so the phone will work perfectly... at least until the next electrical reboot...

I have the following configuration :

 

-UC software version : 4.0.10.0689

-BootROM software version : 50.5.2324

 

Do you have any idea how I could fix this issue ?

 

Thanks in advance for your help,

Best regards,

Thomas

 

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: IP7000 - "File System Error : No free space" on electrical reboot

Hello ThomasC,

welcome to the Polycom Community.

We would need to reproduce this in our lab so could I kindly ask you to raise this via your Polycom reseller?

 

If the reseller is some Internet discounter and is unable or unwilling to do this please provide me with a MAC address of one of the phones and I look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Visitor

Re: IP7000 - "File System Error : No free space" on electrical reboot

Hi Steffen,

 

Thank you for your reply.

 

Sure I can provide you a MAC address of one of the phones : 00:04:F2:EF:C1:AA.

Thanks for your help,

Thomas

Message 3 of 5
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Polycom Employee & Community Manager

Re: IP7000 - "File System Error : No free space" on electrical reboot

Hello ThomasC,

 

Arrow ECS sold this phone back in 27/05/2014 so it is out of warranty but they should still be able to open a case for you on this.

 

We would need some personal details and your configuration to replicate this and we are unable to do this via the community.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Visitor

Re: IP7000 - "File System Error : No free space" on electrical reboot

Hi Steffen,

Thanks for your reply, I will try to contact Arrow ECS to solve the problem.

Kind regards,

Thomas

Message 5 of 5