• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, 

 

I have IP7000 connecting with HDX7000 successfully registered to Avaya SBC under CM6.3. Whenever making the audio conference via IP7000, the call was dropped randomly after, says, 15mins / 35 mins / or even 2 hrs. The problem is I couldn't simulate the problem at certain time becuase it did work without any problem at that time. 

 

I am so frustrated if problem on IP7000, Avaya SBC or CM, or even the network itself. Any suggestion? Thx a lot.

 

Best rgds.,

CPL

2 REPLIES 2
HP Recommended

Hello CPL,

welcome to the Polycom Community.

 

You could work with Avaya as they would have done the interoperability testing with the SoundStation IP 7000 and should be able to support you with what exact settings the IP 7000 requires in order to be compatible with the Avaya system.

 

It is in addition always useful to include the currently used software version as issues experienced may already be addressed in a newer release.  Please include the Software for all devices involved.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In order to troubleshoot this on the IP7000 end please follow this FAQ guide:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Steffen Baier,

 

Thx for your comment. I had raised ticket to Avaya and awaiting their finding. Thx again and I may need your advise again if problem still there. 

 

Best rgds.,

CPL

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.