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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Our ip 7000 reboots if receiving a call or making a call. You can hear a dialtone briefly but it reboots within a second or two.

Any ideas?  Its connected to an Avaya IP Office 500.

1 REPLY 1
HP Recommended

Hello mrmoto,

welcome to the Polycom Community.

This is most likely a configuration issue and you have not yet provided any details in regards to the currently used software version.

 

I suggest, if not already done so, to setup a provisioning server so the phone can write its own log files.

 

The best next step is to troubleshoot this via your Polycom reseller and/or Polycom support directly.

 

Please check the community FAQ for post's.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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