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IP7000 reboots when receiving or making calls

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IP7000 reboots when receiving or making calls

Our ip 7000 reboots if receiving a call or making a call. You can hear a dialtone briefly but it reboots within a second or two.

Any ideas?  Its connected to an Avaya IP Office 500.

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Polycom Employee & Community Manager

Re: IP7000 reboots when receiving or making calls

Hello mrmoto,

welcome to the Polycom Community.

This is most likely a configuration issue and you have not yet provided any details in regards to the currently used software version.


I suggest, if not already done so, to setup a provisioning server so the phone can write its own log files.


The best next step is to troubleshoot this via your Polycom reseller and/or Polycom support directly.


Please check the community FAQ for post's.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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