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If I can't get an answer here, what are my other options?

SOLVED
tassitsupport
Occasional Advisor

If I can't get an answer here, what are my other options?

Hi guys,

 

So I have these two related posts:

 

http://community.polycom.com/t5/VoIP/Ldap-query-to-select-only-users-that-are-member-of-a-certain/td...
http://community.polycom.com/t5/VoIP/Get-rid-of-auto-added-in-dir-corp-attribute-x-filter/td-p/33070

 

To which I didn't get an answer (yet). 

 

Are there any other options to get an answer from polycom or affiliates so I can get things working? Especially with regards to the second post of which I'm not sure if that is a bug or a feature.

 

Thx.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: If I can't get an answer here, what are my other options?

Hello Erni,

 

this is not my official day job within Polycom and I only answer if and when I can.

 

Please raise this the official way with Polycom support.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: If I can't get an answer here, what are my other options?

Hello tassisupport,

welcome to the Polycom Community.

As explained in various places within the community (and my signature) the Polycom community is not a replacement for the official Polycom support.

 

Any End Customer should contact their Polycom reseller in order to request support via them or open a Web Ticket.

 

I simply have not yet had the chance to even attempt and replicate your LDAP issue.

 

If no other community member will get back to yourself please follow up as advised.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
tassitsupport
Occasional Advisor

Re: If I can't get an answer here, what are my other options?

Hi Steffen,

 

Perhaps I'm too impatient (sometimes I am). I realize that you must be very busy maintaining all the questions and can't repsond within minutes/hours to every question.

So what would you suggest? Should I contact my reseller and let them request support or wait some more to see if a community member reponds (or for you to get a chance to try and replicate the issue).

Personally I lean towards the second because I always like the more direct contacts. If, in that case, I need to be more patient that would't be a problem.

 

Just let me know if you need more info when going to try and replicate the issue.

 

Thx,

 

Ernie

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: If I can't get an answer here, what are my other options?

Hello Erni,

 

this is not my official day job within Polycom and I only answer if and when I can.

 

Please raise this the official way with Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
tassitsupport
Occasional Advisor

Re: If I can't get an answer here, what are my other options?

Hi Steffen,

 

Though it isn't official, you're doing a good job here :)

 

Completely overlooked the web service request link but now I raised a call with support. Any results I will add to my earlier posts so people will be able to find it here as well.

 

Regards,

 

Ernie

Message 5 of 5