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Import Contacts Trio 8500/8800

SOLVED
JimStruve
Occasional Visitor

Import Contacts Trio 8500/8800

We are planning to deploy four Trio 8500s and one Trio 8800.  They will be connected to a Shoretel system via SIP.  We woulf like to include a short contact list (same entries for all 5 phones).  The list would be static and manually updated.  I am planning to use cfg files to set other options.  Is there a way to upload a file via the web interface?

Message 1 of 6
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Import Contacts Trio 8500/8800

Hello @JimStruve,

This is simply as there is no option via the Web Interface. You requiere a 000000000000.cfg coming with a Firmware download and a 000000000000-directory.xml as shown in the FAQ post I linked.

 

Dec 04, 2015 Question:How can I provision the PolycomTrio and/or Visual+?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Import Contacts Trio 8500/8800

Hello @JimStruve,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your real question the FAQ also contains this:

 

Dec 19, 2017 Question: How can I import Speed Dials or Numbers via the Web Interface?

Resolution: This is not supported. Only the Polycom Trio can import speed dials via a USB stick in this format => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
JimStruve
Occasional Visitor

Re: Import Contacts Trio 8500/8800

UC Software Version 5.5.2.11338

Message 3 of 6
JimStruve
Occasional Visitor

Re: Import Contacts Trio 8500/8800

I just upgraded the firmware on my test device to 

UC Software Version 5.5.4.2255.

I still don't see anything in the web interface.  I checked the Administration guide also.

Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Import Contacts Trio 8500/8800

Hello @JimStruve,

This is simply as there is no option via the Web Interface. You requiere a 000000000000.cfg coming with a Firmware download and a 000000000000-directory.xml as shown in the FAQ post I linked.

 

Dec 04, 2015 Question:How can I provision the PolycomTrio and/or Visual+?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 6
JimStruve
Occasional Visitor

Re: Import Contacts Trio 8500/8800

That will do what I need - Thank you!

Message 6 of 6