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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Impossible to add more then 1 Line on Polycom Trio 8800

We just purchased a used like new Trio 8800, visual+ and Logitech c930 for made sip, teams and Zoom conference. I use many other Polycom like ip 7000, old vvx and new vvx like 250 and 450.

 

I tried to configure the Trio 8800 without provisioning in 4 lines modes, but it impossible to use with

more then one line. I never see more line icon in homescreen then the first icon at the bottom. I tried with old firmware and i have 5.9.3.7982 at this moment.

 

I have also made few factory reset, reconfigure.... I configure fist line with sip and this line work, but when i add reg.limit=X no other line appear at the home screen. 

 

see the txt files, i have send the cfg files for adding 4 lines in the trio. I will use in order: Sip+webex+treams+zoom.

 

Regards.

 

J-F

 

Where is my prob?

 

Please help me.

 

 

J-F

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @MRC Du LAc-St-Jean Est 

 

please add the following:

<line reg.2.address="WebEx" reg.2.server.1.register="0"/>

 

Best regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello @MRC Du LAc-St-Jean Est ,

 

Welcome to the Poly Community.

You have not attached anything. Please provide us with a backup.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

sorry, this is the file. Do you would all config file?

HP Recommended

Hello @MRC Du LAc-St-Jean Est 

 

you did not attach an actual backup so we cannot confirm your configuration.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

this is my config. see the file

HP Recommended

Hello @MRC Du LAc-St-Jean Est 

 

please add the following:

<line reg.2.address="WebEx" reg.2.server.1.register="0"/>

 

Best regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

WOW, 

Steffen Bair your are a king. 

I addad your line, reboot the phone an boom i have all my icon buttons.

Thanks a lot.

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