Inbound Caller ID Formatting

Anonymous · ‎04-16-2015

Hi

I updated my firmware several months back and never got the caller ID to work right

My caller ID is showing external phone numbers in what I think is E.164 format. ( +1AAAXXXXXXX ) where A is the area code and X is the 7 digit phone number. ( I live in the US)

Is there a way to change the prefix to remove the +1, and instead append a 9 (what we use to dial out),

So it would look like ( 9AAAXXXXXXX ) ?

That way when someone goes through the missed calls they received they can call them back.

Thank you for any help, I could not find anything in the configuration files or online about this.

Pollycom SoundPoint IP 550
Sip 4.1.1.0260
BootBlock: 3.0.2.0024
Updater: 5.1.0.85063

SteffenBaierUK · ‎04-16-2015

Hello newimage,

welcome to the Polycom Community.

Firstly I assume you are using a SIP server and therefore UC Software 4.1.1 is not the correct software for this phone. UC Software 4.1.0 and 4.1.1 is for LYNC only as stated in the release notes.

In regards to your query we do not have such functionality and your SIP server should convert the dialed number as it is sending it to you in this format.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-16-2015

Hi, Thank you so much for the reply

Strange, I did not see where it says for Lync only

I thought it was just added support... It seems to work ok, what version do you suggest?

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I think I found the fix to the issue with the Caller ID

I was looking at my old solution, I think what we did was modified the dileplan and used

R+R9Rxxxxxxxxxxx

That would rewrite the +1 and add a 9 on the redials.

It will still show up as +1xxxxxxxxxx but will redial correctly. 🙂

SteffenBaierUK · ‎04-16-2015

Hello newimage,

the digitmap is only applicable to calls off hook as explained here`:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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