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Inbound Caller ID Formatting

newimage
Occasional Visitor

Inbound Caller ID Formatting

Hi 

I updated my firmware several months back and never got the caller ID to work right

My caller ID is showing external phone numbers in what I think is E.164 format. ( +1AAAXXXXXXX )  where A is the area code and X is the 7 digit phone number. ( I live in the US)

 

Is there a way to change the prefix to remove the +1, and instead append a 9 (what we use to dial out),

So it would look like ( 9AAAXXXXXXX ) ?

 

That way when someone goes through the missed calls they received they can call them back.

 

Thank you for any help, I could not find anything in the configuration files or online about this.

 

Pollycom SoundPoint IP 550
Sip 4.1.1.0260
BootBlock: 3.0.2.0024
Updater: 5.1.0.85063

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Inbound Caller ID Formatting

Hello newimage,

welcome to the Polycom Community.

Firstly I assume you are using a SIP server and therefore UC Software 4.1.1 is not the correct software for this phone. UC Software 4.1.0 and 4.1.1 is for LYNC only as stated in the release notes.

 

In regards to your query we do not have such functionality and your SIP server should convert the dialed number as it is sending it to you in this format.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
newimage
Occasional Visitor

Re: Inbound Caller ID Formatting

Hi, Thank you so much for the reply

 

Strange, I did not see where it says for Lync only 

 

I thought it was just added support... It seems to work ok, what version do you suggest?

------------------------------------------------------------

I think I found the fix to the issue with the Caller ID

 

I was looking at my old solution, I think what we did was modified the dileplan and used

R+R9Rxxxxxxxxxxx

 

That would rewrite the +1 and add a 9 on the redials.

It will still show up as +1xxxxxxxxxx but will redial correctly. :)

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Inbound Caller ID Formatting

Hello newimage,

 

the digitmap is only applicable to calls off hook as explained here`:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4