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Inbound Caller ID Name on VVX/Lync

shaneshort
Occasional Visitor

Inbound Caller ID Name on VVX/Lync

I'm attempting to display caller ID names on external phone calls through my Lync system. I have managed to get it working on other vendor's phones by setting a caller ID name field in the Sip Invite:

 

FROM: "Taco Corp"<sip:+xxxx@sbc-01>;tag=as243708d9

As mentioned, this correctly displays on my CX600 and Snom 760, but doesn't show up on the VVX. Is there a setting I need to configure to enable that to be presented?

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Inbound Caller ID Name on VVX/Lync

Hello shaneshort,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition you may want to look at the voIpProt.SIP.CID.sourcePreference parameter in the admin guide.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
shaneshort
Occasional Visitor

Re: Inbound Caller ID Name on VVX/Lync

Hi Steffen,

 

I'm currently running 5.2.2.0501 (SIP). I've tried putting that configuration option in the lyncShared and standalone in the phone configuration file, telling it to listen to the "From" field, but alas I haven't been able to get it to work. Do you perhaps have a sample configuration file I could use to test?

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Inbound Caller ID Name on VVX/Lync

Hello shaneshort,

I would have to look at the inbound information which is outside the scope for myself within the community.

 

Please go ahead and contact your Polycom reseller so they can raise a support ticket with our team in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
shaneshort
Occasional Visitor

Re: Inbound Caller ID Name on VVX/Lync

Hi Seffen,

 

I've looked at the SIP data hitting the phone and I'm confident it's 100% correct. As I said previously, phones from other vendors aren't suffering this issue. Can you make a sample configuration available incase I'm doing something incorrectly there?

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Inbound Caller ID Name on VVX/Lync

Hello shaneshort,

as already mentioned please go ahead and contact your Polycom reseller so they can raise a support ticket with our team in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6