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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I'm having a problem with a local directory not returning the caller details either inbound or outbound

The directory is coming from a provisioning server running over http - and is showing up in the phone fine when I browse to it. Also calls to and from a number in the local directory show up correctly identified  and named against a record in the logs

 

At the time of the call though it's not looking up and showing the name

 

The logs show - 

 

1117214531|so   |3|00|[SoNcasC]: 'soGetDirName (0x1b38e40)' - Returned ()

 

What I don't see in the logs though are - 

 

sip |3|00|GetRemotePartyAddress from 'To'

 

UC Software Version 5.6.0.17325
Updater Version 5.8.0.19248

 

Phone Model VVX 500
MAC Address 00:04:F2:AB:89:B8



 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @aerkins,

welcome to the Polycom Community.

Could you attach the Directory File or at least confirm it has all fields populated as they are in the example file that you get with a download of our firmware ?

 

We currently noticed as an example BroadWorks servers only populating the <FN> or <LN> and the number field and leaving all others either empty or not in the XML file at all.


A simple check would be to verify if the <rt> field is populated with as an example ringer1


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello @aerkins,

welcome to the Polycom Community.

Could you attach the Directory File or at least confirm it has all fields populated as they are in the example file that you get with a download of our firmware ?

 

We currently noticed as an example BroadWorks servers only populating the <FN> or <LN> and the number field and leaving all others either empty or not in the XML file at all.


A simple check would be to verify if the <rt> field is populated with as an example ringer1


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen

 

Here is a sample from the current directory file - 

 

<directory>
		<item_list>
				<item>
					<fn>Lauren</fn>
					<ln>Surname</ln>
					<ct>0424361234</ct>
					<sd></sd>
					<dc/>
					<ad>0</ad>
					<ar>0</ar>
					<bw>0</bw>
					<bb>0</bb>
				</item>
				<item>
					<fn>Adam</fn>
					<ln>Surname</ln>
					<ct>0416391234</ct>
					<sd></sd>
					<dc/>
					<ad>0</ad>
					<ar>0</ar>
					<bw>0</bw>
					<bb>0</bb>
				</item>
				<item>
					<fn>Grant</fn>
					<ln>Suname</ln>
					<ct>0424271234</ct>
					<sd></sd>
					<dc/>
					<ad>0</ad>
					<ar>0</ar>
					<bw>0</bw>
					<bb>0</bb>
				</item>

All the fields are there except for the rt - i'll add that in and see if it makes a difference

HP Recommended

Update - adding the ringer field fixed up the problem. It now detects incoming calls correctly as per the directory

 

1119154029|so   |3|00|[SoNcasC]: 'soGetDirName (0x419748f8)' - Returned (Andrew Erkins)

 

Thank you!

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