I have several IP7000's connected to Mitel 3300 MCD (6.0 SP1) which work great.
Now I'm attempting to force users to dial a non-verified account code when calling from the IP7000's.
With no forced account code set, users dial #56 >12 digit account code > press off-hook > 9 > outbound number.
when i force account codes that does not work... I get a busy tone after the outbound number.
Here is my current Digimap
the |#56xxxxxxxxxxxx is the feature key & 12 digit account code.
How can I incorporate a 12-digit account code in there?
welcome back to the Polycom Community.
Dialing as you describe will send #56+your 12 digit account code straight to the Mitel. This will be insufficient as you can then not add the 9 and the external number.
Once you go off hook anything you added until then will be sent.
The community's VoIP => FAQ <= contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference
Resolution: Please check => here <=
Above explains how you can manipulate numbers when dialed but at the end you will need to add the string as a whole and then go off hook.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I have done the following to force users to dial the 12 digit account code when dialling Long distance.
I have simply included the Feature code (#56) and the 12 digits BEFORE the digit maps for long distance.
hence the following is my digit map:
9[2-9]11 is for 911 emergency (we must dial a 9 first for trunk access
|9[2-9]xxxxxx.T is for a local 7 digit number (we dont need to dial the area code here (in the Caribbean) for a local number
|[1-8]xxx is for 4 digit extensions across the organisation
|0T for our receptionist / Switchboard
|#56xxxxxxxxxxxx9011xxx.T is for Non North American bound long distance (e.g. we dial 9 >011>44 >XXX XXX XXXX for the UK)
|#56xxxxxxxxxxxx91[2-9]xxxxxxxxx is for North American bound dialling (and the wider Caribbean as well)
This way a user is forced to dial the #56 feature code >12 digit Account code > press the green Off Hook button > 9 > destination number.