Incoming Calls- Local Directory Lookup Not working - VVX401 - 5.5.1 / 5.4.4 SIP

[robertrozario]

Hi,

We have got a new batch of VVX401 phones on Base Profile : Generic on firmware 5.4.4 or 5.5.1. We have got an Entry (My mobile number with my Name) in Contact Directory . When an incoming call caomes in, i expect my name to be presented instead of number. But this is not working.

This is on Broadworks Platform R21.Sp1

I am aware you dont need up.useDirectoryNames for these firmware versions. But i tried it as well for testing with no joy.

I tried both the above firmware in VVX400 and it works fine.  

Are there any known issues on 401/411.

I checked "http://community.polycom.com/t5/VoIP/FAQ-How-can-I-create-a-local-directory-or-what-is-the/td-p/8216" and set the logs as below.

• Support Object Log level to event 3
• Database log level to event 1
• Configuration to event 1

In my log file, I can see the below

204537.050|sip |3|00|GetRemotePartyAddress from 'To'
204537.050|sip |3|00|CStkCall::OnEvNewDest (0x12f3a58) new display '' user '078xxxxxxxx' old 'From' new 'To' source
204537.051|so |3|00|[SoNcasC]: 'soGetDirName (0x1486560)' - Returned ()

and 

203241.941|dbs |3|00|Application 256 has subscribed to table dbDir, events (65535), token (10)
203241.945|dbs |3|00|Application 256 has subscribed to table dbDir, events (65535), token (11)
203241.950|dbs |3|00|Application 256 has subscribed to table dbDir, events (65535), token (12)
203241.953|dbs |3|00|Application 256 has subscribed to table dbDir, events (65535), token (13)
203241.956|dbs |3|00|Application 256 has subscribed to table dbDir, events (65535), token (14)
203241.961|dbs |3|00|Application 256 has subscribed to table dbDir, events (65535), token (15)
203242.178|copy |*|00|Server 'xsp.exponential-e.com' said 'dms/polycomvvx4x1/000000000000-directory.xml' is not present
203242.208|dbs |3|00|Application 256 has subscribed to table dbDir, events (65535), token (16)
203243.350|osd |3|00|COsdDialog::processAction +
203243.354|osd |3|00|COsdDialog::onWidgetEvent +
203243.355|osd |3|00|COsdLayoutMgr::onWidgetEvent +
203243.361|osd |3|00|COsdLayoutMgr::onWidgetEvent -
203243.361|osd |3|00|onWidgetEvent: Action:Hide - object=1;item=notification
203243.361|osd |3|00|COsdDialog::processAction -
203243.363|osd |3|00|COsdDialog::onNewDocument +
203243.364|osd |3|00|received - timeout=0;timeoutAction=Action:Hide;keyAction=Action:Hide;object=1;item=notification;layouttype=0
203243.365|osd |3|00|COsdDialog::processAttribute - Timeout value - 3.
203243.365|osd |3|00|COsdDialog::processAction +

But i dont see "

Executing command [INSERT OR IGNORE INTO dbDir VALUES

Any help would be much appreciated. I have attached my pbu file.

Regards

Robert

[SteffenBaierUK]

Hello Robert,

welcome back to the Polycom Community.

The next step would be to contact Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[robertrozario]

Hi Steffen,

THanks for the reply. I have raised this with our reseller.

Regards

Robert

[robertrozario · Accepted solution]

Polycom Engineering finally provided a beta firmware 5.6.2 and this issue is resolved as of yesterday 26/04/2018. Waiting for the actual release. Will confirm when public release is available and tested

Regards

Robert