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Incoming Calls are not picking up Directory and display with SIP: XXX

SOLVED
englishfox90
Visitor

Incoming Calls are not picking up Directory and display with SIP: XXX

We currently use Polycom IP phones (both IP550,IP331) running Version 4.1.1.0731

 

I setup a ftp boot server to manage about 10 phones and they all have a copy of a directory that has been created. However all incoming calls appear as:

 

XXXXXX (Number)

sip:XXXXXX@xxx.xxx.xx.xxx:XXXX (Number@IPaddress:PortNumber)

 

1) They dont seem to pick up if the number is in the directory even though this has been set using: up.useDirectoryNames = 1

2) I cant get the Incoming calls to only record the Name or Phone number without the SIP, as the SIP line causing issues with redails. I reviewed a similar topic that detailed turning on Parameter : feature.urlDialing.enabled="1" However this is already on

 

 

Any help would be much appriacted. We don't have a reseller to consult with.

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Incoming Calls are not picking up Directory and display with SIP: XXX

Hello englishfox90,

 

  • Is this a LYNC or a SIP Setup?

    Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

    Resolution: Please always check the release Notes or

    Software Version  Call Server
    4.0.X SIP Only
    4.1.X LYNC Only


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Incoming Calls are not picking up Directory and display with SIP: XXX

Hello englishfox90,

welcome to the Polycom Community.

First I assume you are using SIP and not LYNC so I suggest software Version 4.0.11 and not 4.1.1

 

Once you done this please check here:

 

Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=


The above contains troubleshooting steps.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
englishfox90
Visitor

Re: Incoming Calls are not picking up Directory and display with SIP: XXX

Thanks I have done as instructed, however I have the directory setup as instructed already. And at troublshooting I can see in the logs a saved number cant find the contact:

 

1202135215|so   |3|03|[SoMediaSessC]: Call (0x95703ed0) - New State: SoMediaSessStateFree (Real)
1202135215|so   |3|03|SoMediaSessC::fsmFree: (0x95703ed0) - In-use (1) - Act (0)
1202135317|so   |3|03|[SoNcasC]: 'soGetDirName (0x95705640)' - Returned ()
1202135317|so   |3|03|soCoreAudioTermChg: [soCoreAudioActiveTerm:idle][newTermination:ringer][handset RxAg:0|RxDg:-15|TxAg:24|TxDg:6]
1202135317|so   |3|03|SoCoreAudioC::switchPageChannel no incoming active page to bind
1202135317|so   |3|03|soStreamAddrSet DestIP 2: local RTP port=0 (2228)  dest IP=0.0.0.0 (0.0.0.0)  dest port=0 (0) rtp filter by port=0 ( cat=0 )
1202135317|so   |3|03|soStreamAddrSet: local RTP port=2228  dest IP=0.0.0.0  dest port=0 (9572BD20)
1202135317|so   |3|03|soStreamNetConn: state(0) rtpforce(0) filterbyPort(0) filterbyIP(1) cat(0) lp(2228) rp(0)
1202135317|so   |3|03|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x95705640) Net(0x94f9c260) St(2)
1202135317|so   |3|03|[SoMediaSessC]: Call (0x95705640) - New State: SoMediaSessStateOffering (Real)

However on the phone the call came in as 

Contact: sip:{mobilenumber}@{IPAddress}:5061

Name: {Number}

 

 

 

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Incoming Calls are not picking up Directory and display with SIP: XXX

Hello englishfox90,

 

  • Is this a LYNC or a SIP Setup?

    Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

    Resolution: Please always check the release Notes or

    Software Version  Call Server
    4.0.X SIP Only
    4.1.X LYNC Only


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
englishfox90
Visitor

Re: Incoming Calls are not picking up Directory and display with SIP: XXX

Sorry we use a SIP setup, however I can not get our current setup running on the older SIP version. The config files might be wrong and require further investigations. 

 

I attempted to downgrade one phone but the line was unregistered and couldnt get it connected again and had to revert back the downgrade back to 4.11

 

Is there any advice on downgrading from 4.1 to 4.0?

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Incoming Calls are not picking up Directory and display with SIP: XXX

Hello englishfox90,


there is no difference other that one version 4.1.1 is for LYNC and the 4.0.x branch is for SIP.

 

You should use 4.0.11 and follow this:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
englishfox90
Visitor

Re: Incoming Calls are not picking up Directory and display with SIP: XXX

I found that the sip-basic was diffrent once this was updated on my ftp server everything seemed to update correctly.

 

many thanks for your help.

Message 7 of 7