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Incoming outboun caller ID

Roovio
Occasional Visitor

Incoming outboun caller ID

Hello. I'am new to this forum and VoIP in general. I have problem with VVX500 on Jive PBX. My software version is SIP v4.0.1.15031.

So when when i receive outbound call my phone show "FROM: UNAVAILABLE" and coller's phone number eg 123-456-7890. So i added this naumber to Contact directory with proper names and label, lets say "John Brown". Now when i receive a call from this number at the moment of calling phone doesn't match number with directory entry and i still have "FROM: UNAVAILABLE", but in a call history it shows correct name eg. "John Brown - 123-456-7890". Is that normal. How can i fix it?

Again i am very new to VoIP and i would appreciate any help.

Thank you!

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Incoming outboun caller ID

Hello Roovio,

welcome to the Polycom Community.

 

The first step for you should be to update the VVX to a currently supported software Version.

 

I would suggest at least UC Software 5.2.3 or even 5.3.0

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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