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Increase VVX application log size

Occasional Advisor

Increase VVX application log size

I have the VVX range of phones being auto provisioned, and the application/boot logs are being stored by our system.

 

The issue I'm hitting at the moment is that the application log length is too little, and I often get entire logs uploaded that consist of the repeated line (with index# incrementing):

 

Array parameter attendant.resourceList.x.address index 109 is out of range

 

This makes it useless for troubleshooting, so I'd like to make the phone store a larger log file so I can get the application information from during boot.

 

Per this thread, this recurring log entry is a known issue "will be fixed in a future release": http://community.polycom.com/t5/VoIP/VVX500-error-log/m-p/53534/highlight/true#M8642

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Increase VVX application log size

Hello bdx,

welcome to the Polycom Community.

 

Using for example:

 

log.render.file.upload.append.sizeLimit="100000"

would for example create a 100MB large log file and then start overwriting the oldest part. This is based on a FTP server as provisioning server that allows to append a file.

 

In addition syslogging could be used instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: Increase VVX application log size

We are using an HTTP server for provisioning instead of FTP and don't support the append function.

 

I've implemented it with log.render.file.size="180" for now, seems to be doing what I need.

Message 3 of 4
Polycom Employee & Community Manager

Re: Increase VVX application log size

Hello bdx,

It is always useful to include the currently used software version in a post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4