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Individual Provisioning of phones via RPRM

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Advisor

Individual Provisioning of phones via RPRM

Hi

 

I'm pushing a generic phone profile to all phones via RPRM.

How can I push individual settings to a phone in one shot (in particular, the system name and the line registration)?

The "Get/Set Phone Parameter" under Profiles Deployment can only set one parameter per execution, but I want to change about 5 parameters.

 

I have an XML created which I can upload in the backend of each endpoint web utility - that works.

 

Is it possible to upload this XML in the RPRM to the phone to avoid the web utility? I tried to do so and uploaded it via the "Upload Phone File" function and uploaded it to the Overrides Directory, but after a reboot, the settings are not applied.

 

Profiles Deployment with individual rules per phone seems to be too much work - just uploading the XML to the phone via RPRM would be great.

 

Any thoughts / tips and tricks?

 

Thanks!

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Individual Provisioning of phones via RPRM

Hello @mrbird ,

 

Welcome to the Poly Community.

It would be great if you could provide the Phone and RPRM versions so we have a complete overview of what os being used.

 

I would suggest you check this:

 

Dec 06, 2017 Question: Is there an FAQ for RealPresence Resource Manager RPRM to provision Poly or Troubleshoot phones?

Resolution: Please check => here <=

 

Either simply import this via a CSV file or check the "or paste from an previous XML file" section


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Individual Provisioning of phones via RPRM

Hello @mrbird ,

 

Welcome to the Poly Community.

It would be great if you could provide the Phone and RPRM versions so we have a complete overview of what os being used.

 

I would suggest you check this:

 

Dec 06, 2017 Question: Is there an FAQ for RealPresence Resource Manager RPRM to provision Poly or Troubleshoot phones?

Resolution: Please check => here <=

 

Either simply import this via a CSV file or check the "or paste from an previous XML file" section


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
Highlighted
Advisor

Re: Individual Provisioning of phones via RPRM

Thank you Steffen!

 

Using RPRM 10.8.0_6 and Trio 8500 w/ SW  5.9.4.6846

 

CSV Upload did the trick (I dont use the mentioned XML function because its always related to a profile)

 

Case closed!

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Individual Provisioning of phones via RPRM

Hello @mrbird ,

 

posting in the community does not open a support case. We are all volunteers spending our spare time trying to help customers.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4