Please can we use the polycom with an Asterisk based voip server and still use the base profile and zoom....etc
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Hello @Marshall ,
Welcome back to the Poly Community.
As already outlined on numerous occasions before contacting a local Poly reseller >here< can answer all your questions in one go.
The Trio, in hybrid mode, can register to multiple platforms at the same time.
The Hybrid Guide => here <= covers different scenarios. As an example, a line without Video can be set up with others with Video so the phone, using Asterisk, can just be Audio only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
just to prevent confusion and follow up questions.
I registered 2x Poly Trio 8800 with Visual+ running the current UC Software 5.9.2
On both I setup up Hybrid/multiple lines.
Line 1 is an Asterisk test server running 11.25.1 and a Video call between two Trio's shows as:
As the above demonstrates the Asterisk server only allows a maximum of 540p for the Video which is not the highest quality the Trio is able to do.
NOTE: Poly cannot recommend any settings or changes to the Asterisk server and any support to follow up questions would need to go via the Digium community!
Using the People&Content Software via the USB cable or the Polycom Content App via the Network will only share within the room and not the far site. Again this is a restriction on the Asterisk end.
The 2nd unregistered line is configured so once it is selected (called other Trio) it will simply dial the IP address of the other Trio:
Once the call is established we will send and receive 1080 for the Video:
Using the People&Content Software via the USB cable or the Polycom Content App via the Network will share in the room and the far end:
The above is a very basic example and Zoom or BlueJeans or other services can be added. The Trio can also use the Passthrough software to offer its connected Camera and speaker/microphone to any PC application (Windows 10).
The test configuration used:
Any further questions or configuration will either need to be provided via the Poly reseller or purchased as a service from Poly.
Thank you very much again for the detailed response.
You have indeed been most useful and helpful in accelerating my company's acceptance of polycom video conferencing solution. This has left us without doubt that other polycom solutions are worth procuring and we will do that in the near future.
Thank you once more.
Wow! This is obviously a detailed guide and first hand setup of how the trio/visual+ integrates with an asterisk's based system.
Your level of support/assistance and knowledge is remarkable and unmatched.
Thank you for being a professional.
I look forward to discussing other polycom offerings with you soon.
Please i need your assistance.
I am currently configuring the trio and visual+ to make a video call and i am having some problems.
<?xml version="1.0" standalone="yes"?> <WEB reg.limit="3" up.screenCapture.allowed="1" up.screenCapture.enabled="1" call.autoOffHook.2.contact="10.10.10.10" call.autoOffHook.2.enabled="1" mr.pair.uid.1="0004f2fca069" reg.1.address="200" reg.2.address="Engineering Trio" reg.1.auth.userId="200" reg.1.auth.password="9060" reg.1.server.1.address="10.10.10.20" reg.2.server.1.register="0" />
I moved your post here as this is the right section for this.
The FAQ contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Personally I am unable to provide free support via the medium of the community and you would need to work with your reseller to open a ticket via them.
Hello Steffen Baier
Trust you are doing great.
I came across this post while searching for "how to configure 3 polycom trio 8800 to make a video call seamlessly". Your replies to the earlier posts have been really helpful because we are looking at having the exact same use case.
We are looking at getting the solution for our company.
Could you kindly clarify on the two Ip's in the configuration?
Which is the ip on the top and which is the ip at the bottom? Does the ip (10.10.10.10) at the top of the configuration file belong to the other trio or not? If no, what does the ip represent?
Also what does the ip (10.10.10.20) represent?
Looking forward to a swift response.
Were you able to get this to work?
How many locations are you trying to connect too?
Have you tried using Teams? We are considering it too.