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Intercom Ringtone

Occasional Advisor

Intercom Ringtone

I am trying to setup Intercom to ring with a custom ringtone and auto answer. My configuration is below. It works correctly however if the contact in the directory has ring type set to anything other than default it does not use ringtone16. Is there a way to force it to use ringer16?



This is the directory entry

Phone Information
Phone Model VVX 450
Part Number 3111-48840-001 Rev:A
MAC Address 64:16:7F:B5:65:6D
IP Mode IPv4
IP Address
UC Software Version
Updater Version
Message 1 of 2
Polycom Employee & Community Manager

Re: Intercom Ringtone

Hello @rfut ,


Welcome back to the Poly Community.

Let me get this straight aka if you set the default in the Ring Tones aka it works. If you specify another ringtone it uses the Ringtone instead of the Intercom Ringtone?


I would assume this is standard behaviour as defining a ringtone in the Speed Dials would have precedence over anything else.


If you are unsure please get this into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here


SCANSOURCE INC sold this back in 01/11/2019 and they are your Tier 1 contact.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2