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Intercom on IP331, with Asterisk (FreePBX)

SOLVED
tufkal
Occasional Visitor

Intercom on IP331, with Asterisk (FreePBX)

I am having immense difficulty figuring out how to enable intercom/paging on my PBX with IP331 phones. 

 

With 3.x firmware, I was able to page using the feature code *80XXX, which is the default settings in FreePBX.

 

In my latest install, I have upgraded to a 4.x firmware, and this is now broken. 

 

I have done alot of reserach, and tried various alertInfo values, tags, and naming conventions.  I have tried editing many Asterisk settings, and I believe I am on the right path, but I think I am missing something that has changed in firmware rev 4.x. 

 

Can someone help me get intercom/paging working on a IP331 (v4.x)?

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Intercom on IP331, with Asterisk (FreePBX)

Hello tufkal,

welcome to the Polycom Community.

Please ensure that you always post the detailed Software Version as this can assist yourself and others when checking the release notes against known bugs.

 

There was an issue in the earliest UCS 4.0.x releases but the latest UCS 4.0.2 Rev B has this all working.

 

Maybe check this post here for tips:

 

http://community.polycom.com/t5/VoIP/Paging-i-e-auto-answer-not-working-after-upgrade-to-4-x-x/m-p/1...

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Intercom on IP331, with Asterisk (FreePBX)

Hello tufkal,

welcome to the Polycom Community.

Please ensure that you always post the detailed Software Version as this can assist yourself and others when checking the release notes against known bugs.

 

There was an issue in the earliest UCS 4.0.x releases but the latest UCS 4.0.2 Rev B has this all working.

 

Maybe check this post here for tips:

 

http://community.polycom.com/t5/VoIP/Paging-i-e-auto-answer-not-working-after-upgrade-to-4-x-x/m-p/1...

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
tufkal
Occasional Visitor

Re: Intercom on IP331, with Asterisk (FreePBX)

Steffan,

 

Thank you for your response.  I apolagize I did not give my exact software revisions and details, in the future I will.

 

The information in the link you gave did indeed fix my problem!  Paging and intercom is working perfectly, and in 1 post you fixed my problem I have spent 3 days pounding my head on my desk.  Thank you so much!

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Intercom on IP331, with Asterisk (FreePBX)

Hello tufkal,

 

no problem but please leave some feedback on the UCS Software Version where you encountered the issue. This would hopefully help future visitors to find this via the search.

 

Feel free to provide some kudos.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4