• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-28-2014 10:31 AM

HP Recommended

So, I have a user who's VVX600 was working fine, then they got a Logitech Wireless MK550 keyboard, and incoming calls stopped. 

 

We are using Asterisk, and I can see the call ringing her deskphone, but sure enough the phone never rings. 

 

This is regardless of if Bluetooth is on or off on the Polycom. 

 

Currently I have the user using a wired keyboard and mouse again, but am curious why/how this could be possible with bluetooth disabled on the phone. 

 

I've recreated the problem by using the same MK550 in a lab environment on a different PC. 

 

Another interesting wrinkle is the phone will accept inbound calls for 10-20 minutes before we stop receiving them inbound.  The end user knows the inbound has stopped because I have a Local channel to call her cell phone as well as her deskphone 

 

Really appreciate anyone taking the time to read this and respond.  Got to admit I'm not too sure where to go from here. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.