Hoping you can help me.
I have a Polycom vx410 connect directly to a hosted 3CX PBX over the internet, I have factory reset the device and upgraded to the latest firmware, and provisioned the device no problems... the issues are then when trying to use the phone, The phone line will go "unregistered" and then reconnect intermittently, and when it is logged in you cannot use the phone at all.
A call will come in and picking up the handset does not do anything.
|UC Software Version||18.104.22.1687|
3cx version - 22.214.171.1241
All firewall ports are configured as per guide on 3cx website.
Hello @elleakio ,
Welcome to the Poly Community.
From our FAQ:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Most likely some keep-alive issue or similar but as we do not have any backup of the device and/or any logs we cannot comment.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.