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Intermittment Call Resume Issue

billbrigg
Occasional Contributor

Intermittment Call Resume Issue

 

This is an intermittment issue. A call is placed on Hold, the other party does hear MOH. The Resume soft button does appear, however, nothing happens when Resume is pressed.

 

SIP traces and SIP debug logs from the phone show that the phone does not send the INVITE to resume the call.

 

voIpProt.SIP.useRFC2543hold = "0"

voIpProt.SIP.useSendonlyHold = "1"

 

Soundpoint IP450

Firmware 3.2.3

 

Any assistance is greatly appreciated!

 

Bill Brownrigg

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Intermittment Call Resume Issue

Hello billbrigg,

welcome to the Polycom Community.

I would suggest to at least upgrade to SIP 3.2.7 before you do any more testing.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
billbrigg
Occasional Contributor

Re: Intermittment Call Resume Issue

Hi Steffen:

We tried that earlier today, the problem still occurs with 3.2.7.

Bill

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Intermittment Call Resume Issue

Hello Bill,

 

the next step is to raise a support ticket vie your Polycom reseller or wait for a community partner to assist you further here.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4