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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 

This is an intermittment issue. A call is placed on Hold, the other party does hear MOH. The Resume soft button does appear, however, nothing happens when Resume is pressed.

 

SIP traces and SIP debug logs from the phone show that the phone does not send the INVITE to resume the call.

 

voIpProt.SIP.useRFC2543hold = "0"

voIpProt.SIP.useSendonlyHold = "1"

 

Soundpoint IP450

Firmware 3.2.3

 

Any assistance is greatly appreciated!

 

Bill Brownrigg

 

3 REPLIES 3
HP Recommended

Hello billbrigg,

welcome to the Polycom Community.

I would suggest to at least upgrade to SIP 3.2.7 before you do any more testing.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen:

We tried that earlier today, the problem still occurs with 3.2.7.

Bill

HP Recommended

Hello Bill,

 

the next step is to raise a support ticket vie your Polycom reseller or wait for a community partner to assist you further here.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.