Last week I was attempting to make a call to Germany. I dialed 011 to begin as I am accustomed to doing for international calls. I then dialed the number I was given. I was not able to complete the call. I got a message to contact my administrator.
welcome to the Polycom Community.
It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC / Skype for Business server.
It would also be interesting what kind of Polycom device you are even using.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Did you yet contact who setup your Polycom device?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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